Experience

Ships Electronic Services Ltd
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Service Coordinator

  • Jul 2022 - Present

Radio Holland
• Netherlands
• Maritime Transportation
• 300 - 400 Employee
• Service Coordinator

  • Nov 2019 - Jul 2022


Interserve

• United Kingdom
• Construction
• 700 & Above Employee

• Business Support Manager

  • Mar 2018 - Nov 2019

  Related Skills: Contract Management, Employee Relations, Cross-functional Collaboration, Issue Resolution Manage the responsibility of DWP contract and maintain the Scotland and Northern area payroll for multiple sites. Monitor the employees working hours with schedules registered in the Time Gate system. Handle discrepancies with log in / out times and update any leave/absences of employees. Provide support to senior management and serve as first point of contact for resolving employee related issues to develop a positive working environment. Communicate with facilities managers and regional managers to resolve customer queries in a timely manner. Key Contributions: • Oversaw the management of the shopping centres contract from initiation to successful execution, which included dealing with queries, raising purchase orders, arranging hotels and travel, raising Bunzl orders for consumables, and researching new suppliers. • Earned recognition appreciation form senior management for prioritising workload, supporting employees in managing contract, and receiving positive feedback from team members. • Gained extensive knowledge and experience in Office 365, Dynamics, Clarity, and CXC while picking up these systems quickly with minimal training. Show less



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Data Entry Clerk

  • Sep 2015 - Nov 2019

  Related Skills: Cheque Processing, Document Scanning, Data Entry and Maintenance, Relationship Building Facilitate in the processing, scanning, and documenting bank cheques accurately. Perform a wide range of tasks, including maintaining order of cheque, batching up scanned documents, and monitoring the arrangement of scanned documents. Enter and maintain data from the cheques in an up-to-date manner. Build sustainable relationships with individuals based on trust and rapport. Key Contribution: • Enhanced productivity of the business through coordinating with highest scanning team in the country. Show less



Paragon Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Account Executive

  • Mar 2017 - Mar 2018

  Related Skills: Account Management, Customer Service, Regulatory Compliance, Customer Satisfaction Oversee the management of Atos account and deal with NHS Scotland health boards for smooth execution of operations. Managed customer orders from processing to delivery in an efficient manner. Ensured customer satisfaction by meeting and exceeding customer requirements. Collaborate with the printer operators for delivering customer order on timely basis. Support team members in achieving performance excellence and delivering quality services to customers. Execute business development initiatives to ensure the achievement of company goals. Develop and maintain long-term customer relationships and communicate status report of accounts on regular basis. Key Contributions: • Prepared and delivered NHSS paperwork to senior management, ensuring complete accuracy. • Played an integral role in achieving all KPI's and SLA's as a new contract. Show less



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Analyst

  • Feb 2007 - Oct 2016

  Related Skills: Finance Management, Team collaboration, Issue Identification and Resolution, Regulatory Compliance Served as first line analyst within the BBC entails for addressing and resolving finance IT issues in a timely manner. Categorised incidents within ITSM correctly and responded to emails using outlook on regular basis. Implemented procedures in accordance with call logging and content, ensuring maximum relevance and accuracy of gathered information. Provided assistance and support in resolving issues within a set time frame to meet customer requirements. Communicated effectively with customers and established long-lasting relationships via telephone, email, and direct interactions. Liaised with managers and cross-functional teams to achieve performance excellence. Key Contributions: • Improved workload distribution through executing a colour flag system for individual team member to ensure the allocation of work in an even way. • Attained customer satisfaction through assessing and meeting customer needs, while representing a positive image of the company. Show less



npower

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service

  • Oct 2006 - Feb 2007

  As a front line electric advisor, customers would call to query their bills and usage and also give readings from their meters. This was a very demanding role which required a lot of professionalism and customer care to make sure the customer was always happy. I would go the extra mile to deal with the same customers to make sure that they were cared for from the start of the query until the end. As a front line electric advisor, customers would call to query their bills and usage and also give readings from their meters. This was a very demanding role which required a lot of professionalism and customer care to make sure the customer was always happy. I would go the extra mile to deal with the same customers to make sure that they were cared for from the start of the query until the end.



County Durham and Darlington Fire and Rescue Service

• United Kingdom
• Public Safety
• 100 - 200 Employee

• Control Room Operator

  • Oct 2005 - Jul 2006

  In this role I was responsible for taking 999 emergency calls from the public. This entailed being extremely professional and calm to reassure callers who were in very stressful situations and could be extremely distressed. Capturing as much correct information to relay to fire crews attending was crucial. There could be multiple incidents on-going at any one time and attention to detail and accuracy under pressure was essential. Managing multiple tasks, taking messages from crews and updating incidents as they were happening. This could be a very stressful and highly pressured situation which needed a high level of professionalism. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Advisor

  • Oct 2003 - Oct 2005

  High standards of customer care ensuring the needs were met of each individual customer.I was a chosen key holder for the stores safe so duties included handling large sums ofmoney and locking it in the safe on an evening shift.

• Customer Service Advisor

  • Oct 2003 - Oct 2005

  High standards of customer care ensuring the needs were met of each individual customer.I was a chosen key holder for the stores safe so duties included handling large sums ofmoney and locking it in the safe on an evening shift.