Experience

Greylock Insurance Agency
• United States
• Insurance
• 1 - 100 Employee
• Customer Service Coordinator

  • Jul 2021 - Present


Canyon Ranch

• United States
• Hospitality
• 700 & Above Employee

• AR Clerk

  • Apr 2015 - Jul 2020

  • Work to resolve pending credit and collection activity on customer accounts and negotiate payment plans in accordance with state/federal regulatory laws and guidelines.• Follow Payment Card Industry (PCI) standards to protect credit card data.• Member of the Opera committee to discuss issues with the property management system.

• Guest Services

  • Feb 2004 - Apr 2015

  • Facilitate guests check ins and check outs, make reservations, approval of overselling rooms.• Manage Concierge Services.• Assign rooms to make sure that guests’ requests are honored and maximize occupancy.• Prepare all necessary reports to ensure recognition of repeats, VIPs, and Members.• Expanded inventory of in-house entertainment from a selection of 250 to an inventory of 1,000 +.

• Guest Service Supervisor

  • Mar 2006 - Apr 2007

  • Supervise a team of 20• Hiring, training, coaching, and counseling of staff.• Assist with the writing of new procedures and training during a major computer conversion.• Supervise the day-to-day operation of the Guest Service department

• Front Desk Lead

  • Sep 2004 - Mar 2006

  • Supervise a team of 7.• Assisted in the transition of reservation department closing to the Front Desk to improve efficacy.• Check in and Check out. Concierge Services

• Reservationist

  • Feb 2004 - Sep 2004

  • Process reservations & gift certificates.• Prepare all necessary reports to ensure recognition of repeats, VIPs, and Members.



Pier 1

• United States
• Real Estate
• 1 - 100 Employee

• Sales Leader

  • Mar 2018 - Mar 2020

  • Responsible to meet sales goals, conversion rates and average tickets.• Responsible for closing the store and making sure that safe and cash registers balance.• Resolve customer issues and complaints.

• Sales Associate

  • Dec 2017 - Mar 2018

  • Greet customers and assist them with their purchases, exchanges and refunds• Process credit card applications and payments• Stock processing

• Sales Leader

  • Aug 2007 - Oct 2013

  • Responsible to meet sales goals, conversion rates and average tickets.• Responsible for closing the store and making sure that safe and cash registers balance.• Resolve customer issues and complaints.

• Sales Associate

  • Oct 2006 - Aug 2007

  • Greet customers and assist them with their purchases, exchanges and refunds• Process credit card applications and payments• Stock processing