Anne Yeung
Head of Customer Service at Hong Kong Homes- Claim this Profile
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Chinese -
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English -
Topline Score
Bio
Credentials
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AssocRICS
RICSJul, 2015- Oct, 2024 -
MBIFM
BIFM - The professional body for facilities managementNov, 2012- Oct, 2024 -
FInstAM
Institute of Administrative Management (IAM)Sep, 2012- Oct, 2024 -
Estate Agent's (individual) Licence
Estate Agents Authority, HKJun, 2009- Oct, 2024 -
MCMI
Chartered Management InstituteSep, 1990- Oct, 2024
Experience
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Hong Kong Homes
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Real Estate
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1 - 100 Employee
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Head of Customer Service
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Sep 2011 - Present
Leading a team of customer service managers and officers; as we take pride in taking care of our clients with assistance of their settling in process, handover of their new homes and the ongoing support with co-ordination with their landlords.Work closely with our estate agents to serve both the landlords and tenants. Acting as a go-between with the two parties, operates as a problem solver, negotiator, mediator and arbitrator. Trying to find the best solution/compromise.Complement with our property leasing team who provide our clients with our property leasing service; my dedicated asset management team assists the landlords either locally or from overseas to consoidate, manage and execute all their requirements as a property owner, we work closely with them to tailor-make a package that meets with their individual requirements. Show less
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Head of Customer Service
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Jun 2006 - Sep 2011
Leading a team of customer service managers and officers; as we take pride in taking care of our clients with assistance of their settling in process, handover of their new homes and the ongoing support with co-ordination with their landlords.Work closely with our estate agents to serve both the landlords and tenants. Acting as a go-between with the two parties, operates as a problem solver, negotiator, mediator and arbitrator. Trying to find the best solution/compromise.Complement with our property leasing team who provide our clients with our property leasing service; my dedicated asset management team assists the landlords either locally or from overseas to consoidate, manage and execute all their requirements as a property owner, we work closely with them to tailor-make a package that meets with their individual requirements. Show less
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Corporate Service Manager
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Jul 2005 - Jun 2006
Responsible in arranging real estate agents for home finding, lease negotiation and tenancy managementResponsible in developing corporate accounts for MNC for home finding and destination services
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Hong Kong Sotheby's International Realty
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Hong Kong
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Head of Customer Service
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Oct 2010 - Aug 2016
Leading a team of customer service managers and officers; as we take pride in taking care of our clients with assistance of their settling in process, handover of their new homes and the ongoing support with co-ordination with their landlords. Work closely with our estate agents to serve both the landlords and tenants. Acting as a go-between with the two parties, operates as a problem solver, negotiator, mediator and arbitrator. Trying to find the best solution/compromise. Complement with our property leasing team who provide our clients with our property leasing service; my dedicated asset management team assists the landlords either locally or from overseas to consoidate, manage and execute all their requirements as a property owner, we work closely with them to tailor-make a package that meets with their individual requirements. Show less
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Proway Relocation & Real Estate Services Ltd.
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Hong Kong
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Real Estate
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1 - 100 Employee
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Client Service Manager
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Jul 2005 - Jun 2006
Responsible in providing work visa application and other immigration related services for corporate and MNC’s assignees.Responsible in arranging orientation tours with independent consultants. Responsible in arranging independent consultants to take care of the needs of newly arrived assignees and their families. Responsible in providing work visa application and other immigration related services for corporate and MNC’s assignees.Responsible in arranging orientation tours with independent consultants. Responsible in arranging independent consultants to take care of the needs of newly arrived assignees and their families.
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Toronto.Info Corporation
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Toronto, Canada Area
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Controller
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Oct 2003 - Dec 2003
Responsible for financial and office management, human resources and customer services management. Established timely reporting of all development activities as they impact on “cost of operations” and also maintain consistent, fair and well-defined office policies and procedures. Responsible for financial and office management, human resources and customer services management. Established timely reporting of all development activities as they impact on “cost of operations” and also maintain consistent, fair and well-defined office policies and procedures.
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Accenta
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Canada
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Advertising Services
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1 - 100 Employee
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Controller
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Jul 1999 - Sep 2003
Responsible for all financial functions and office/building management of the company. Preparation of company financial statements on a timely basis. Initiated and implemented an integrated computerized accounting and stock control network system. Maintained computerized-based accounting system with multi-currencies A/P and A/R sub-ledgers. Prepared year-end audit schedules. Monitored tight budgetary control and cash management with banks, vendors and customers. Responsible for payroll disbursement and timely filing of GST, PST, QST and tax withholding. Responsible for supervision of record management, mail distribution and reception. Supervision of accounting personnel to ensure the financial functions is completed according to company policies and deadlines. Administered company group insurance & business composite with casualty marine cargo insurance. Responsible for human resources management together with network and IT management. Show less
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Arri Canada Ltd
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Canada
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Appliances, Electrical, and Electronics Manufacturing
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Office Manager
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Jul 1995 - May 1999
Responsible for all financial functions and office/building management of the company. Preparation of company financial statements on a timely basis. Responsible for human resources management together with network and IT management. Supported and participated in Co-operative Education Program provided by Toronto District School Board. Responsible for all financial functions and office/building management of the company. Preparation of company financial statements on a timely basis. Responsible for human resources management together with network and IT management. Supported and participated in Co-operative Education Program provided by Toronto District School Board.
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Lifestyle Product Limited
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London, United Kingdom
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Office Manager
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Jan 1992 - Sep 1994
Initiated and implemented an integrated computerized accounting and stock control network system. Maintained computerized-based accounting system with multi-currencies A/P and A/R sub-ledgers. Monitored tight budgetary control and cash management with banks, vendors and customers. Maintained tight credit control and agents’ commission payment and expenses. Prepared year-end audit schedules. Monitored the pricing and discount structures and ensure that they were properly controlled. Show less
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Hong Kong Government Office
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London, United Kingdom
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Executive Officer
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Mar 1986 - Oct 1991
Responsible for the maintenance of an annual budget of £3M of office services. Prepared annual administrative expenditure estimates and five-years forecast. Responsible for the execution of contracts and procurement of office services and equipment. Liaised with architects, consultants, suppliers and contractors to maximize service levels Responsible in drawing up accounting manuals and other procedural manuals. Initiated feasibility study of the introduction of office automation and drew up hardware and software specification requirements together with the preparation of tendering papers. Organized recruitment advertisement and attended in staff recruitment board. Devised in-house and tailor-made training programs to meet the organizational needs. Monitored overseas recruitment programs and arranged training placement. Show less
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Education
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1992 - 1994
University of Westminster
Master’s Degree, Marketing -
1993 - 1993
Chartered Institute of Marketing
Diploma in Marketing, Marketing -
1988 - 1991
University of Westminster
Master’s Degree, Human Resources Management -
1984 - 1986
InstItute of Administrative Management
Diploma in Administrative Management, Administrative Management -
1976 - 1978
Shrewsbury College of Arts and Technology
Diploma in Seretarial Studies, Secretarial Studies
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