Experience

Crédit Agricole Creditor Insurance (CACI)

• Ireland
• Insurance
• 100 - 200 Employee

• IT service desk administrator

  • Sep 2021 - Present



PayPal

• United States
• Software Development
• 700 & Above Employee

• Customer advisor fraud prevention

  • Jul 2021 - Sep 2021



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Infrastructure consultant

  • May 2019 - Dec 2020

  - SAP systems administration and support - Incident management through Remedy, ServiceNow, GLPI ticketing tools - Analysis and correction of performance issues - Compilation of monthly statistics - Process creation and documentation for training purposes - SAP systems administration and support - Incident management through Remedy, ServiceNow, GLPI ticketing tools - Analysis and correction of performance issues - Compilation of monthly statistics - Process creation and documentation for training purposes



ATS Systems, on an assignment for the Ministry of Justice

• Paris and Toulouse, France

• IT Support Specialist

  • Sep 2017 - Apr 2019

  - Handled W10 migration and outstanding issues related to it. - Workstations mastering and packages deployment through SCCM - Installing and configuring computer hardware, software, systems, networks, printers, and smartphones - Monitoring and maintaining computer systems and networks - Repairing and replacing equipment as necessary - Responding in a timely manner to service issues and requests - Providing technical support across the company - Setting up accounts for new… Show more - Handled W10 migration and outstanding issues related to it. - Workstations mastering and packages deployment through SCCM - Installing and configuring computer hardware, software, systems, networks, printers, and smartphones - Monitoring and maintaining computer systems and networks - Repairing and replacing equipment as necessary - Responding in a timely manner to service issues and requests - Providing technical support across the company - Setting up accounts for new users with Active Directory - Training junior staff Show less - Handled W10 migration and outstanding issues related to it. - Workstations mastering and packages deployment through SCCM - Installing and configuring computer hardware, software, systems, networks, printers, and smartphones - Monitoring and maintaining computer systems and networks - Repairing and replacing equipment as necessary - Responding in a timely manner to service issues and requests - Providing technical support across the company - Setting up accounts for new… Show more - Handled W10 migration and outstanding issues related to it. - Workstations mastering and packages deployment through SCCM - Installing and configuring computer hardware, software, systems, networks, printers, and smartphones - Monitoring and maintaining computer systems and networks - Repairing and replacing equipment as necessary - Responding in a timely manner to service issues and requests - Providing technical support across the company - Setting up accounts for new users with Active Directory - Training junior staff Show less



Ministère de la Justice

• France
• Government Administration
• 700 & Above Employee

• Administrative agent - Help Desk Specialist

  • Mar 2015 - Sep 2017

  - Took part in the Windows servers migration project - Gathering data and handling of IT needs related to the yearly employee turnover - Hardware issuing and renewal - Setup of employee credentials and follow-up of outstanding software issues - IT infrastructure coadministration and logging of hardware in the EasyVista database - Team representation in project meetings - Responding to queries on the phone, via email, in person, or through remote access. - Offering technical… Show more - Took part in the Windows servers migration project - Gathering data and handling of IT needs related to the yearly employee turnover - Hardware issuing and renewal - Setup of employee credentials and follow-up of outstanding software issues - IT infrastructure coadministration and logging of hardware in the EasyVista database - Team representation in project meetings - Responding to queries on the phone, via email, in person, or through remote access. - Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. - Training other staff on troubleshooting and diagnosing problems. - Writing and editing training manuals. - Running reports and analyzing common complaints and problems.

• Administrative agent - Judicial secretary

  • Dec 2011 - Jul 2015

  - Physical and telephone reception - Processing court orders, such as probation or sentencing orders - Arranging appointments with sollicitors and interpreters - Managing the hearings agenda

• Non-tenured agent

  • May 2011 - Dec 2011

  Processing of procedures, follow-up, classification



MediaMarktSaturn

• Germany
• Retail
• 700 & Above Employee

• Marketing assistant

  • 2008 - May 2010

  - Writing content for local advertising and poster campaigns, in conjuction with teams in Germany - Planning management - Advertising budget follow-up - Field distribution monitoring

• Billing secretary

  • Dec 2006 - May 2010

  Billing secretary : - Invoice processing - Inventory management - Relationship with suppliers - Management of tax inventories - Establishment of payslips - Mail processing



Alliance Dem

• Bordeaux, France

• Secretary in a removal company

  • Jun 2006 - Nov 2006



Local finance office

• Bordeaux, France

• Administrative agent

  • Dec 2005 - Dec 2005