Founder

• Jan 2020 - Present

Création de produits | Développement Commercial | Sourcing DMC | Expériences Immersives Création de produits | Développement Commercial | Sourcing DMC | Expériences Immersives

Freelance

• Apr 2021 - Present

Missions Freelance Sourcing DMC LATAM | Sales | Marketing | Tourisme Communautaire | Formatrice Missions Freelance Sourcing DMC LATAM | Sales | Marketing | Tourisme Communautaire | Formatrice

Enseignante & Formatrice

• Jun 2022 - Present

Modules et supports de cours réalisés: Management interculturel, Espagnol Modules et supports de cours réalisés: Management interculturel, Espagnol

Co-fondateur

• Dec 2021 - Present

Colectivo internacional de consultores en turismo America Latina - Turismo comunitario Colectivo internacional de consultores en turismo America Latina - Turismo comunitario

Voyage & Experiences Sales Manager

• Jan 2022 - Jul 2022

Commercial Manager

• Jul 2016 - Dec 2019

B2B & B2C | GROUP - MICE - FIT segments 👉 Product & Sales Management | Marketing | Business development for the European & Canadian markets: France - Belgium - Switzerland - Spain - Portugal - Canada (Québec) . Lead and train intercultural teams . Improve global sales performance (+20 % / year) . Lead multicultural negotiations and supervise operations . Research, analyze & interpret market intelligence, trends and benchmarketing, to identify opportunities in sales . Develop innovative products (Fly & Drive, developing orange economy working with local communities) . Attend & Represent the destination at Travel Trade Shows Show less

Shore Excursions Manager

• Apr 2015 - Nov 2015

Shore Excursions Manager . Provide guest services with regard to tour sales, complaints and general port and ship information . Supervising Shorex assistants team and all excursions sales. . Responsible of excursions promotions and talks. . Responsible of Shorex department accounting and Revenue reports. . Managing of Shorex assistants team coordinating all dispatching of passengers on disembarkation tours. . Work closely with ground / Tour operators, guides... Shore Excursions Manager . Provide guest services with regard to tour sales, complaints and general port and ship information . Supervising Shorex assistants team and all excursions sales. . Responsible of excursions promotions and talks. . Responsible of Shorex department accounting and Revenue reports. . Managing of Shorex assistants team coordinating all dispatching of passengers on disembarkation tours. . Work closely with ground / Tour operators, guides...

Operations and Product Executive

• Mar 2013 - Mar 2015

Operation and Coordination: . Handling and arranging excursions operations agreed with the cruise clients, throughout all different stages involved in the process: blocks and reservations with providers, controlling operations in-situ at Pier and closing all invoicing procedures related to the department's operations . Keeping constant contact, reserving and updating providers accordingly, in regard to products/services required for the excursions operations . In charge of the Turnarounds (Embark-Debark procedures) Management of the pier and check in staff overseeing and ensuring the success of the operation (Meet & Greet, Check in, luggage handling, transfers..) Product: . Creation and Set up of excursions for Cruise lines in the French Riviera Show less

Guest Relations Manager

• Apr 2012 - Nov 2012

. Provide all services of the Guest Relations Desk including, lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards, and broadcasting announcements. Answer inquiries pertaining to Guest Relations services and general information. Take ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. Maintain knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests Show less

Shore Excursions Assistant

• Mar 2009 - Mar 2012

. Work at the Shore Excursion desk; pier and/or remote location conducting tour sales and assist guests / answer questions. Promote all excursions included in the itinerary, answer guests question concerning local port highlights & general port information. Resolve issues related to an excursion . Assist with voyage preparation. Escort and evaluate tours

HR Cruise line specialist

• Mar 2006 - Mar 2009

Recruitment and Selection of candidates to work onboard cruise ships, for different positions in the Hotel area, in charge of all the cycle of the recruitment process.

Stagiaire au dpt Promotion

• 2005 - 2005