Site Supervisor-Residential Coordinator

• Feb 2019 - Present

Marketing Specialist

• Apr 2018 - Feb 2019

• Develops and coordinates events (including CEU’s or other education needs)• Creates, conveys brand messages and improves brand awareness. • Attends vendor events and serves as an ambassador for Relevar• Develops marketing strategies for projects, including company websites and social media platforms• Analyzes data to determine marketing strategy and campaign efficiency; prepares recommendations for revisions or changes to achieve goals• Attends events and conferences including networking events to build relationships and generate leads• Works closely with the sales team on program development and implementation• Assist with all internal and external marketing campaigns, producing content and creative for marketing projects and initiatives to enhance lead generation• Processes in-takes and attempts to convert new business; meets with clients/families• Provides customer service regarding products and services

Program Manager

• Jan 2018 - Mar 2018

• Coordinate and train new House Managers, Managers in Training and Rehabilitation Aides• Supervise rehabilitation aides directly to mentor, guide and train. • Work with management team and marketing team to develop new programs• Ensures the home is in compliance with all applicable laws, rules, standards, policies, procedures, and practices. • Organizes and maintains patient records, medications & appointments as needed.• Conducts performance evaluations for staff after three months of employment and annually thereafter.• Maintain and oversee the Progressions of Macomb Program (12 residents, 15 staff members)• Develop and maintain working relationships with all clients, families, doctors, case managers, and guardians, as appropriate, and monitors their satisfaction with services.• Monitor monthly expenses in conjunction with program goals.

House Manager

• Nov 2015 - Jan 2018

• Attend client team meetings and doctor’s appointments • Manage rehabilitation aides directly to mentor, guide and train. • Work with management team and marketing team to develop new programs• Ensure the home is in compliance with all applicable laws, rules, standards, policies, procedures, and practices. • Organize and maintains patient records, medications & appointments as needed.• Conducts performance evaluations for staff after three months of employment and annually thereafter.• Develop and maintain working relationships with all clients, families, doctors, case managers, and guardians, as appropriate, and monitors their satisfaction with services.• Monitor monthly expenses in conjunction with program goals.

Assistant Manager

• Nov 2014 - Nov 2015

• Monitor all aspects of operations within the day program and provide supervision of Program Assistants and program volunteers • Ensure all required necessities/supplies are maintained for the day program• Maintain and monitor all required client records as outlined in the agency policies and procedures• Coordinate the intake process for the Adult Day Program• Conduct 90 day and annual evaluations for staff• Assist with community outreach and public relations through networking and public speaking• Assist with the development and implementation of marketing strategies for the day programs• Assist the Respite Services Manager as dictated by the needs of the program

Assistant House Manager

• Dec 2013 - Nov 2014

• Assist House Manager with daily operations• Attend client team meetings and doctor’s appointments • Assist with management of rehabilitation aides to mentor, guide and train. • Work with management team and marketing team to develop new programs• Ensure the home is in compliance with all applicable laws, rules, standards, policies, procedures, and practices. • Organize and maintain patient records, medications & appointments as needed.• Develop and maintain working relationships with all clients, families, doctors, case managers, and guardians, as appropriate, and monitors their satisfaction with services.• Monitor monthly expenses in conjunction with program goals.• Complete scheduling for Rehabilitation Aides in coordination with the resident needs