Experience

South College

• United States
• Higher Education
• 500 - 600 Employee

• Campus President, Pittsburgh & Online

  • Sep 2022 - Present

• Executive Director of Student Services & Online Operations

  • Nov 2021 - Sep 2022

• Senior Director of Student Success

  • Oct 2018 - Nov 2021



Argosy University

• Higher Education
• 700 & Above Employee

• Vice President of Student Services Operations & Compliance

  • Feb 2014 - Oct 2018

  Promoted to provide operational leadership of Student Services, Academic Counseling, Career Services and Registrar departments across 19 campuses and the online division of Argosy University. Lead the inception and execution of projects and initiatives focused on enhancing staff and student services across the education system. Hold direct accountability for developing strategies and processes to support student retention through monitoring and reporting. Build, develop and lead a team of up to 5 direct and 40 indirect reports supporting student population of 15K. • Key contributor for a large-scale change initiative focused on standardizing processes across the organization to support the integration of new programs and systems. • Created and implemented a new hire training program that was standardized across all campuses; developed training materials, timelines and pathways in collaboration with Centralized Training department. • Revamped reporting and orientation process, introducing a Support Model for identifying at-risk students; provided training for staff on how to proactively follow-up with at-risk students to drive retention improvements. • Led the introduction of 2 new student orientation processes to better meet incoming student needs. One orientation for students with <24-credit hours that teaches them life skills and time management; and the Argosy Experience, an onboarding platform to support students with acclimating to campus education lifestyle. • Recognized as Student Affairs/Student Services executive representative, charged with presenting to Board of Directors on department initiatives and regulatory changes. • Established processes for ensuring compliance with corporate, state and federal regulatory standards. • Currently in the process of rolling out a new CRM through Microsoft, serving on working groups to support the transition from Campus Nexus. Show less

• Regional Vice President of Student Services

  • May 2013 - Jan 2014

  Selected to oversee Student Services operations across the West Coast Region consisting of 8 campuses and online division. Supported program effectiveness across all locations by introducing and improving processes and policies to drive consistency and a unified academic approach. Built and managed a staff of 8 directors, 4 registrars and 15 advisors. • Established and maintained collaborative relationships with Campus Presidents, administrative leaders and cross-functional teams to improve processes, implement accountability programs and increase team/student morale. • Partnered with online and campus leadership to support the integration of Argosy University, serving as a change agent to ensure seamless unification. • Provided ongoing coaching and mentoring for team members, driving retention and performance enhancements. Show less

• Director of Academic Counseling

  • Aug 2011 - May 2013

  Provided strategic leadership of Academic Counseling department for the online division of Argosy University. Established, improved and managed programs and processes for driving continued student growth, retention and satisfaction across the division. Managed and developed a team of 4 academic managers and 32 advisors. • Supported the growth and development of team members through 1-on-1 coaching sessions and mentoring; conducted regular performance evaluations to identify and resolve key inefficiencies. • Built and maintained strong cross-functional relationships with senior leaders for both online and campus programs to support the introduction of standardized processes and programs. • Worked directly with various departments, including Admissions, Student Financial Services, Registrar and New Programs to introduce changes and improvements for enhancing the overall student experience. • Created and facilitated trainings for Graduation Teams to improve best practices for student success. Show less

• Student Success Manager

  • Nov 2010 - Jul 2012

  Chosen to pilot the new Student Success Advisor program for Argosy University Online, including building and managing a team of 9 advisors responsible for supporting students from enrollment to graduation. Held direct accountability for leading the admissions process for new students, continuing education of current students and readmissions process for returning students. • Implemented and facilitated training for team members to enhance the overall student experience. • Created an orientation course for newly admitted students to increase first course persistence. • Facilitated weekly meetings with team members, creating professional development plans and discussing key performance indicators (KPIs) to support their professional growth Show less

• Academic Manager

  • Jan 2010 - Nov 2010

  Initially hired as academic advisor and quickly promoted to oversee the development and management of a new Academic Counseling pilot team in Phoenix, AZ. Drove the introduction and enhancement of program processes and strategies to ensure successful rollout across the organization. • Worked directly with finance team members to establish a hybrid program that encompassed academic and financial services to better meet student needs. • Introduced and led trainings for team of advisors, created professional development plans and conducted performance evaluations to drive continuous performance improvements. • Built and managed strong partnerships across various departments, including Academic Counseling, Student Financial Services and Admissions. • Led the successful program rollout to both Phoenix and Pittsburgh locations. Show less



Thiel College

• United States
• Higher Education
• 200 - 300 Employee

• Assistant Director of Residence Life

  • Aug 2008 - Feb 2009

  •Supervised 6 Resident Directors, 5 House Managers and 40 Resident Assistants. •Conducted bi-weekly meetings with Resident Directors to work on professional development and current issues in higher education •Created success strategies with students to improve behavior and academic achievement to ensure student retention •Advised students through direct contact to monitor progress toward completion of college sanctions and academic goals •Organized, coordinated, and supervised the move-in process for over 400 first-year students •Implemented and facilitated training and workshops for both Resident Directors and Resident Assistants •Assisted the Director of Residence Life with a six figure budget and monitored spending of Resident Directors, House Managers, and Resident Assistants •Collaborated with public safety, admissions, food services, student activities, multicultural affairs, maintenance, and counseling services when needed Show less