customer service and administrative specialist

• Jul 2019 - Present

Support Worker

• Jan 2016 - Nov 2017

• Support care and encourage individuals with an intellectual disability • Monitoring and distributing medications • Personal cares • Home visits – organisation and checking personal schedules and welfare • Advocacy and working with clients one-on-one • Driving and escorting client outings and appointments • In-home care and overnight community housing stay-overs • Attending meetings and group sessions • Earthquake recovery and support as needed • Support care and encourage individuals with an intellectual disability • Monitoring and distributing medications • Personal cares • Home visits – organisation and checking personal schedules and welfare • Advocacy and working with clients one-on-one • Driving and escorting client outings and appointments • In-home care and overnight community housing stay-overs • Attending meetings and group sessions • Earthquake recovery and support as needed

Retail Manager

• Jan 2015 - Jan 2016

• Customer service • Money handling – cash, electronic, eftpos and invoice • Cashing up and reconciliations • Banking (manual systems) • Opening and closing • Checking delivery dockets • Marking up and pricing goods • Ironing and stock maintenance • Stock takes and inventory management • Sole operator • Security • Admin included: day to day, stock levels, sales records • Attending stock buying trips • Window displays and general cleaning • Liaising with clothing owners and record keeping for ‘selling on behalf of’ • Promotions and marketing business via social media and maintaining Facebook page • Store owner/operator duties including financial management • Pricing products with appropriate mark-ups Show less

Teacher Assistant and Work Experience Placement Tutor

• Apr 1999 - Dec 2013

• Teaching art and work shop – class of 8 teenage boys • Tutoring: life skills, personal development workshops • Arranging work placement • Liaising with employers and arranging work experience opportunities • Establishing and maintaining community networks • Administrative requirements including: reports and accountabilities • Monitoring work placements • Teaching art and work shop – class of 8 teenage boys • Tutoring: life skills, personal development workshops • Arranging work placement • Liaising with employers and arranging work experience opportunities • Establishing and maintaining community networks • Administrative requirements including: reports and accountabilities • Monitoring work placements

Administration Assistant/Office Manager

• Mar 1982 - Apr 2000

• Business administrative duties • Wages and PAYE • Debtors and creditors • Reconciliation and banking • Administrative support to company managers • Advocacy and support (<10 staff) • Purchasing PPE equipment • Conducting health and safety checks – staffing levels • Business administrative duties • Wages and PAYE • Debtors and creditors • Reconciliation and banking • Administrative support to company managers • Advocacy and support (<10 staff) • Purchasing PPE equipment • Conducting health and safety checks – staffing levels