Experience

M-PAYA Energy

• Kenya
• Utilities
• 1 - 100 Employee

• SALES AND CUSTOMER SERVICE COORDINATOR

  • Nov 2021 - Present

  1. Providing sales and customer service support to existing and new clients. 2. Providing guidance and delegate the customer service team to ensure queries are promptly dealt with. 3. Assigning territories and quotas to the company's sales staff. 4. Coordinating training and scheduling for the company's sales staff. 5. Submitting of weekly reports and giving feedback to better the company's performance. 1. Providing sales and customer service support to existing and new clients. 2. Providing guidance and delegate the customer service team to ensure queries are promptly dealt with. 3. Assigning territories and quotas to the company's sales staff. 4. Coordinating training and scheduling for the company's sales staff. 5. Submitting of weekly reports and giving feedback to better the company's performance.



StarTimes Kenya

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2018 - Mar 2021

  1. In charge of running and managing stock, assets and the business hall daily.2. Driving sales and marketing the company's products to attract new customers.3. Effectively responding to existing, new and potential customers concerns face to face, via phone, email and social media.4. Submitting daily and monthly reports to management and seek new ideas to improve performance at the business hall.5. Receiving and reconciling all e-payments/cash transactions daily.

• Call Center Agent

  • Sep 2015 - Oct 2018

  1. Managing huge amount of inbound and outbound calls in a timely and professional manner.2. Anticipate, provide, resolve and respond to customer's concerns via telephone.3. Up selling and cross selling the company's products and services.4. Marketing/interacting with customer's at selected company events.5. Carrying out assigned special surveys.



KCB Bank Group

• Kenya
• Banking
• 700 & Above Employee

• Direct Sales Rep

  • Jul 2014 - Jan 2015

  1. Opening of Mbenki accounts. 2. Marketing the company's products and services. 3. Assist customers by providing information and resolving their issues. 4. Carrying out other assigned duties. 1. Opening of Mbenki accounts. 2. Marketing the company's products and services. 3. Assist customers by providing information and resolving their issues. 4. Carrying out other assigned duties.