Experience

City Colleges of Chicago-Harry S Truman College

• United States
• Higher Education
• 100 - 200 Employee

• • Jan 2023 - Present

• • Apr 2022 - Jan 2023

  Contacted and meet with prospective and new students to answer questions and provide information on academic programs Provided information regarding admissions requirements and program benefits to prospective students and parents via phone, e-mail and in-person meetings Assisted students with the application process and explains career optionsAttended departmental and/or college meetings to maintain awareness of new educational areas that may be of interest to college studentsCreated and updates students records and scanned documents to track applications and support documents Worked collaboratively with Recruiters, Registrar’s Office, and other departments to create a seamless transition from application through enrollment and registration process Show less



Le Méridien Chicago - Oakbrook Center

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Supervisor

  • Mar 2021 - Apr 2022

  Provided vision, strategy, and leadership to a team of 7-10 employees Informed guests/customers of available hotel amenity packages to encourage the selection of superior services or higher rates Conducted tours for potential clients to showcase available banquet rooms, spa packages, and suites to ensure clients make an informed decision when choosing our hotel Worked closely with team members to deliver project requirements, develop solutions, and meet mission-critical deadlines Actively resolved guest concerns in the most effective manner possible and offered complimentary services for hardship cases Coordinated with other departments to maximize operational efficiency across production and administrative areas Provided ongoing training as well as recommending individuals for hiring and evaluating staff performance Show less