Experience

Blackburne House Group

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Chief Executive Officer

  • Aug 2020 - Dec 2022

  Liverpool, England, United Kingdom Strategic lead with overall accountability for a multi million organisation providing Ofsted regulated adult education and an early years nursery along with a community focused wellness centre and multiple social enterprise businesses with high standards of hospitality, conference and events venue, a bistro, and local hospital café. Achieved post founder stabilisation, enhanced financial and governance engagement and accountability, successful succession planning and enabler of talent… Show more Strategic lead with overall accountability for a multi million organisation providing Ofsted regulated adult education and an early years nursery along with a community focused wellness centre and multiple social enterprise businesses with high standards of hospitality, conference and events venue, a bistro, and local hospital café. Achieved post founder stabilisation, enhanced financial and governance engagement and accountability, successful succession planning and enabler of talent potential. Secured 5 year combined authority funding and project funding from national grant funders. Show less



British Red Cross

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• UK Director - Red Cross Training & Education

  • Oct 2011 - Sep 2018

  Manchester, United Kingdom Promoted to this role, performing as a strategic lead, steering a 400+ UK team in the delivery of an SME business and outreach delivery for First Aid Learning and Red Cross Education. I directly managed 8 reports across multiple functions, maintaining responsibility for business modelling, service delivery, finance, expenditure and profitability. In addition, I created and implemented a UK strategy, developed a holistic approach, spearheaded change and transformation and… Show more Promoted to this role, performing as a strategic lead, steering a 400+ UK team in the delivery of an SME business and outreach delivery for First Aid Learning and Red Cross Education. I directly managed 8 reports across multiple functions, maintaining responsibility for business modelling, service delivery, finance, expenditure and profitability. In addition, I created and implemented a UK strategy, developed a holistic approach, spearheaded change and transformation and developed essential partnerships and sales & marketing strategies to achieve growth and expand learning routes.

• Director - Red Cross Training

  • Aug 2006 - Oct 2011

  Manchester, United Kingdom Appointed to lead B2B and B2C SME First Aid Workplace & Public Training from both a strategic and operational perspective, leading a team of direct reports. I provided an emphasis on driving YOY growth, assessing financial performance through the P&L and continued reputation as market leader within a competitive sector. I developed and implemented a 5-year growth plan, restructured the Business Management team, and defined vision, creating a strong sales and service culture.



Currys Business

• United Kingdom
• Retail
• 400 - 500 Employee

• Head Of Customer Service

  • 1997 - 2005

  Manchester, United Kingdom Initially employed by Microwarehouse, managing the Customer Service team before the PC World Business acquisition. Subsequently, took on the management of post-sales support provisions of PC World Business, leading multiple sites, consisting of 65 staff. Additionally, I held site management accountability for the Warehouse Distribution Centre and Northern Sales & Service Office providing Facilities Management and Health & Safety. I created and maintained an open culture… Show more Initially employed by Microwarehouse, managing the Customer Service team before the PC World Business acquisition. Subsequently, took on the management of post-sales support provisions of PC World Business, leading multiple sites, consisting of 65 staff. Additionally, I held site management accountability for the Warehouse Distribution Centre and Northern Sales & Service Office providing Facilities Management and Health & Safety. I created and maintained an open culture encouraging cross functional collaborative working relationships and maintained focus on the customer, implementing corrective and preventative actions and managing due diligence. During my tenure, I yielded numerous achievements through strategic, operational planning and process improvements. Show less



The Pools

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Service Manager

  • 1982 - 1997

  Liverpool, United Kingdom Vernons Pools was one of the UK’s leading football pools and fixed odds gaming companies. I joined Vernons Pools at the age of 17, held 5 roles and through progressive promotion successfully achieved my career objective to be an operational manager at the age of 25.