Patient Care Coordinator

• May 2023 - Present

Children's Ski Instructor

• Dec 2020 - Present

- Design age-appropriate ski lessons that incorporate mountain safety, technical ski ability, and a fun learning environment for children ages 3-14. - Successfully manage groups of up to eight students while navigating variable terrain on the largest ski mountain in the US. - Design age-appropriate ski lessons that incorporate mountain safety, technical ski ability, and a fun learning environment for children ages 3-14. - Successfully manage groups of up to eight students while navigating variable terrain on the largest ski mountain in the US.

Assistant Hutmaster

• Aug 2022 - Sep 2023

- Oversee the training and supervision of hut employees, with a focus on providing support to first year crew members. - Help foster a welcoming environment for employees, guests, and day visitors. - Assist with volunteer-based search and rescue missions in one of the busiest hiking areas in the Northeast - Manage the hut’s retail storefront — trail equipment, food, souvenirs, and more. - Oversee the training and supervision of hut employees, with a focus on providing support to first year crew members. - Help foster a welcoming environment for employees, guests, and day visitors. - Assist with volunteer-based search and rescue missions in one of the busiest hiking areas in the Northeast - Manage the hut’s retail storefront — trail equipment, food, souvenirs, and more.

Program and Development Assistant

• Apr 2021 - Sep 2023

- Assist Development Director with communications, donor engagement, and fundraising appeals to grow donations to a FY total of $240,000. - Oversee the creation of a rental gear fleet and acquisition of donated gear in order to send students into the field with adequate supplies. - Manage CRM software including tracking and documenting gifts, donor communications, database improvement, facilitating donor recognition campaigns, and more. - Assist with content creation for newsletters, appeals, and social media. Show less

Statewide Care Coordinator

• Nov 2019 - Dec 2020

- Provided health care access support, including appointment scheduling, transportation coordination, bill payment, and more to the underserved Latinx farmworker community across the state. - Organized a fluid schedule that required field visits, odd hours, and independent accountability. - Successfully managed anywhere from 15-30 cases at any given point while maintaining personal, trust-based relationships with the individual and/or family. - Demonstrated fluidity in Spanish with everyday intensive use, including acting as interpretation in 3-way call scenarios with clinics/hospitals and LEP individuals, translating medical documents, and addressing health access needs with clients. - Managed individual projects like creating monthly community newsletters in addition to care coordination role. Show less

Server

• Jan 2019 - May 2019

- Assisted in the opening of North Italia DC, which entailed a lengthy training involving wine pairing, cocktail recognition, POS systems, and studying every detail on the menu. - Collaborated with BOH to maintain high standards of quality control, hygiene, and kitchen safety. - Consistently ensured high quality customer service, with a focus on small details, steps of service, and timeliness. - Was chosen as one of four other wait staff to be certified as trainers to work with incoming staff. - Thrived in a high-volume environment that prioritized a sense of urgency, with weekday and weekend nights being consistently booked. Show less

Team Member

• Aug 2016 - Jan 2019

- Acted as a company advocate and embodied company values: purpose, innovation, community, appreciation, positivity, and cleanliness. - Displayed ability to multitask in a fast pace environment, especially while crafting acai bowls and smoothies. - Conducted accurate order-taking procedures with a focus on friendly customer service and team communication. - Acted as a company advocate and embodied company values: purpose, innovation, community, appreciation, positivity, and cleanliness. - Displayed ability to multitask in a fast pace environment, especially while crafting acai bowls and smoothies. - Conducted accurate order-taking procedures with a focus on friendly customer service and team communication.

Professor, Outdoor Adventure

• Aug 2018 - Dec 2018

- Taught Lifestyle, Sport, and Physical Activity (LSPA) course in the GWU Milken School of Public Health, which entailed developing a syllabus with weekly class meetings ranging from rock climbing to day hikes and food systems exploration in the Washington DC area. - Displayed accountability and work-study balance while being simultaneously enrolled as a full time student and employed by the university. - Led students on off-campus trips with the goal of fostering a curiosity and passion for the outdoors, with the goal of simultaneously addressing the many problems of the outdoor industry, namely a history of racism and erasure of indigenous history, a prolonged silence on climate justice, and more. - Challenged preconceived notions of the meaning of adventure and recreation across sociocultural and generational boundaries, encouraged weekly reflection and personal growth after class periods spent outside. Show less

Cuba Intern

• Jan 2017 - May 2017

- Wrote and researched a number of blog posts, policy briefings, infographics, and other published literature. - Managed Twitter and Facebook pages of the organization and the Cuba program, curating daily content and fostering interaction with followers and activists. - Assisted staff with long-term projects and events both hosted and co-hosted by LAWG. - Wrote and researched a number of blog posts, policy briefings, infographics, and other published literature. - Managed Twitter and Facebook pages of the organization and the Cuba program, curating daily content and fostering interaction with followers and activists. - Assisted staff with long-term projects and events both hosted and co-hosted by LAWG.

Guest Services Agent

• May 2016 - Aug 2016

- Welcomed and registered guests, provided availability and rate information. - Displayed in-depth knowledge of Glacier National Park by offering information about hiking trails, weather, accommodations, and recreational activities. - Showed leadership by independently handling guest concerns like problems with rooms, planning outings, and medical issues. - Welcomed and registered guests, provided availability and rate information. - Displayed in-depth knowledge of Glacier National Park by offering information about hiking trails, weather, accommodations, and recreational activities. - Showed leadership by independently handling guest concerns like problems with rooms, planning outings, and medical issues.

Sales Associate

• May 2015 - Aug 2015

- Worked with vendors to guarantee sales floor distribution of outdoor apparel and gear. - Developed customer service and interpersonal skills by welcoming customers and offering assistance on how to locate specific merchandise. - Provided information both in-person and on the phone to customers regarding store products and facility options, including whitewater rafting, rock-climbing, and trail running. - Exhibited in-depth knowledge of merchandise and made recommendations to customers based on needs and interest. Show less