Experience

Flex-A-Tee®️ by Care & Style Pty Ltd

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Founder and Director

  • Feb 2018 - Present

  An accessible/adaptive/inclusive wear t-shirt that opens across both shoulders using press studs. Allowing easier access for dressing. www.flexatee.com #flexatee #lessstresstee



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Business First International Flight Attendant

  • Jul 1995 - Jan 2021

  SUMMARY I have extensive face-to-face customer service experience with a range of customers from a variety of backgrounds. With my ‘can do’ approach and excellent people skills, I thrive on building and maintaining long term customer relationships and representing the company in a positive light. I have experience in the banking, advertising, and marketing industries, where I have gained exceptional administrative skills with a focus on attention to detail, taking a project from inception to completion, and meeting deadlines in dynamic and fast paced environments. I am computer literate and comfortable on social media. KEY ACHIEVEMENTS: • I enhanced the customer experience in the premium cabins on Long Haul flights; and delivered exceptional customer service to high value business and leisure customers• Within 15 months I was promoted to the position of First Class Flight Attendant• I have received written compliments from customers and colleagues offering praise, gratitude and details of my outstanding service, care, safety ethic and attention to detail• During a 12 months of Ground Duties I was seconded to the Qantas Sports Marketing team where I worked on administrative tasks related to Qantas sponsored events• I undertook a short assignment with Qantas Executive Air Services - meeting, greeting and administrative work for executive jets arriving and departing through Sydney Airport RESPONSIBILITIES: • Adaptability to react to unexpected situations in a unique environment• Ability to build relationships with a variety of colleagues and customers• Resolved customer concerns in a professional and prompt manner• Ensured communications between the flight deck and the Crew onboard including follow up report writing• Continual learning and adherence to policy and procedures for OH&S, EP’s and first aid• Delay handling, managing uncooperative or agitated customers, medical care, remaining calm under pressure and briefing customers in an emergency



Temporary roles

• Various temporary assignments within sporting organisations and marketing roles

  • Jun 1994 - Jun 1995

  Administration, media, re-branding, responding to requests from high value athletes.



Neville Jeffress Advertising Pty Ltd

• Advertising Co-ordinator

  • Jan 1990 - Mar 1991

  Print Media Advertising. Preparation of advertisements, proof reading, design, placement, costing, co-ordination of communication between client and media, customer relationship management



Advance Asset Management Ltd

• Australia
• 1 - 100 Employee

• Assistant to National Marketing Manager

  • May 1988 - Nov 1989

  Funds Management marketing role. Client liaison, DM software package development, organising corporate events, calendar and appointments management, co-ordinating marketing material production, customer relationship management



Nathans Merchant Bank

• Administrative Assistant

  • Jan 1988 - May 1988

  Administration, research, client liaison, dealing with government departments.



Various

• Worked and studied overseas

  • Oct 1984 - Oct 1986



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Front Office Receptionist

  • Mar 1980 - Sep 1984

  Reception desk of International Hotel - Front Office Cashier