Experience

Ottawa Inner City Health

• Non-profit Organizations
• 1 - 100 Employee

• Director Of Operations

  • Nov 2021 - Present

  • Oversee operational support of harm reduction healthcare units within shelter and supportive living settings• Provide leadership, supervision, support, and mentoring to various staffing groups within the organization• Liaise and collaborate with community partners and funders to support compliance with contracted deliverables and reporting requirements• Manage and cultivate relationships throughout all levels of the organization• Ensure compliance with internal financial and accounting policies and procedures• Support the CEO with financial reporting• Manage expenditures for program and support service needs while respecting budget guidelines in collaboration with the senior management team• Develop and implement policies and procedures to improve day-to-day operations• Human Resources- recruitment, hiring, performance evaluations, disciplinary measures, terminations• Create and coordinate corporate strategic planning initiatives• Collaborate with the senior management team to build an environment of collective responsibility and accountability• Collaborate with the CEO and act as temporary replacement during their absence• Privacy Officer• Public relations & Communications- liaise with media, press releases, manage events, presentations, media interviews Show less

• Senior Manager

  • Apr 2014 - Nov 2021

  • Oversaw program design, development, and crisis management• Assertively engaged community stakeholders, partner organizations, and service users to create comprehensive services that work effectively for the community• Primary areas include: Supervised Consumption Services, COVID-19 Isolation Unit, and Community Outreach • Managed 40 staff across multiple programs with a focus on people who have lived experience• Provided extensive expertise in human resources, including recruiting, hiring, managing policies and procedures, terminations, employee performance improvement plans, and communication of key messages to staff• Engaged with individuals who are formerly homeless, have struggled with substance use and/or mental health to support them through becoming employed• Provided support, training, and resources to individuals who are exiting homelessness or have experience with homelessness, mental health, and/or addiction• Created specialized client care plans, as well as coordination and appointment organization• Assisted clients who are navigating challenging health systems who experience many barriers to care• Performed on call duties for the Supervised Consumption Site that required supporting staff engaging with clients who are exhibiting challenging behavior or are experiencing traumatic situations in the workplace• Facilitated formalized debriefs for staff after critical incidents• Specialized skills in overdose responder and trainer• Oversaw all social media and public relations Show less

• Administrative Coordinator

  • May 2010 - Apr 2014



The Salvation Army UK and Ireland Territory

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Street Outreach Worker

  • Apr 2014 - Sep 2017

  • Provided emergency transportation to individuals who are homeless or street involved • Engaged with street involved individuals to connect with existing services • Liased with Ottawa Police, EMS, hospitals, and other partner organizations to coordinate care and transportation of individuals who are homeless • Provided street patrol in highly trafficked areas to ensure safety of individuals who are street involved • Triaged calls for client transportation based on importance, necessity, and safety Show less