Experience

Trail of Bits

• United States
• Computer and Network Security
• 1 - 100 Employee

• Project Manager, Assurance

  • Mar 2022 - Present



Buildout

• United States
• Software Development
• 1 - 100 Employee

• Lead Project Manager

  • Apr 2019 - Mar 2022

  • Onboard Buildout’s largest, technical clients by utilizing 6 years of experience and product knowledge - over $2.5 million ARR• Implement custom API integration with unique client databases in cooperation with Buildout’s Enterprise Dev lead and Director of Engineering• Support Customer Success, Sales, and Development departments as the most experienced SME of Buildout’s core product for escalations and customer concerns with trainings and curated Slack channels• Consult weekly on product capability with managing partners and executives of current and prospective clients Show less

• Onboarding Project Manager

  • Jan 2018 - Apr 2019

  • Onboarded over 150 clients, managing software implementation of each unique branded designImplemented client feedback to improve Buildout’s primary product - the plugin• Pioneered and designed custom onboarding plans for individual enterprise clients spanning 18 months of technical improvements and product work• Led team wiki implementation project in Confluence to consolidate all product and team knowledge

• Client Services Specialist/Business Analyst

  • Aug 2015 - Dec 2017

  • Supported 25 clients simultaneously from SMB to enterprise via weekly project calls and email support• Managed accounts receivable of growing startup by creating, charging, and maintaining monthly billing accounts and invoices• Developed inter-departmental branding QA process with Design and Support team leads



Dean's Office, Stamps School of Art & Design

• 2000 Bonisteel, Ann Arbor MI

• Front Desk Assistant

  • Sep 2012 - Jul 2015

  • Receive and direct phone calls for over 14 employees in the Dean’s Office and Academic Programs • Process sensitive financial payment information for independent contractors working with STAMPS • Receive and direct phone calls for over 14 employees in the Dean’s Office and Academic Programs • Process sensitive financial payment information for independent contractors working with STAMPS



The Residential College

• 701 East University, East Quad

• Teaching Assistant

  • Sep 2014 - Dec 2014

  • Prepare bi-weekly lesson plans and activities for 8 individual plays • Lead meaningful discussion of texts in groups of up to 14 students • Coach students on writing conventions outside of class to improve their understanding of college-level essay analysis • Prepare bi-weekly lesson plans and activities for 8 individual plays • Lead meaningful discussion of texts in groups of up to 14 students • Coach students on writing conventions outside of class to improve their understanding of college-level essay analysis



Rochester Community House

• 716 Ludlow, Rochester MI

• Supervisor, Receptionist, Quality Control

  • May 2008 - Aug 2012

  • Supervise up to four simultaneous events while they occur within the building, offering aid to clients and ensuring the rules of the building are followed. • Set up rooms for up to 250 guests, specific events such as weddings, funeral receptions, baby showers, etc., each with unique specifications. • Clean the room in preparation for events by vacuuming, polishing silverware, arranging place settings, etc. • Answer the phone and basic questions for event protocol. • Schedule events and appointments for the directors. Show less