Experience

Sport Alliance GmbH

• Germany
• Information Technology & Services
• 100 - 200 Employee

• VP of Customer Success

  • Mar 2023 - Present

• Head of Customer Success Operations

  • Jan 2022 - Present

• Lead Customer Success, International

  • Feb 2021 - May 2022



Jimdo

• Germany
• Technology, Information and Internet
• 100 - 200 Employee

• HR Manager

  • Aug 2019 - Feb 2021

  Organisational Learning & Development: - Responsible for building new structures for T&D for Jimdos 200+ employees (the “Jimdo Academy”): - Planning and developing the strategy for the Academy - Building all processes (communication, event sign-up etc.) - Research, chose and manage choice of online platforms (e.g. learning management system, platforms for online learning materials etc.) - Plan and develop training content, based on business’ needs - Develop and manage… Show more Organisational Learning & Development: - Responsible for building new structures for T&D for Jimdos 200+ employees (the “Jimdo Academy”): - Planning and developing the strategy for the Academy - Building all processes (communication, event sign-up etc.) - Research, chose and manage choice of online platforms (e.g. learning management system, platforms for online learning materials etc.) - Plan and develop training content, based on business’ needs - Develop and manage training programmes (e.g. Management Development program) - Outsource and work directly with external providers of training content (coaching businesses) - Set up structures for monitoring the success of the Academy

• Customer Service Lead

  • Aug 2017 - Aug 2019

  -Responsible for the daily operations of the customer support department with ~65 employees (reporting to Head of Support). - Biggest project: Leading a cultural shift in the department (moving from “start-up family” mentality into one of performance and team spirit). - Leading and developing 5 team leads of international support teams. - Increase general level of productivity for handling incoming support requests. - Building and refining processes for handling peak periods of… Show more -Responsible for the daily operations of the customer support department with ~65 employees (reporting to Head of Support). - Biggest project: Leading a cultural shift in the department (moving from “start-up family” mentality into one of performance and team spirit). - Leading and developing 5 team leads of international support teams. - Increase general level of productivity for handling incoming support requests. - Building and refining processes for handling peak periods of support requests (including forecasting and capacity planning). - Oversee projects led by the team leads in support (e.g. increase quality of support responses). - Hiring support management talent.

• Team Lead International Support

  • May 2016 - Aug 2017

  - Lead a team of 7-10 customer supporters (4 different languages). - Support quality training. - Monitoring incoming support requests and the team’s output. - Manage individual development of team members (including annual reviews, regular feedback sessions etc.). - Hire new support talent.



Anne-Line, GRAPHIC DESIGNER

• Hamburg Area, Germany

• Freelance Graphic Designer

  • Nov 2013 - May 2016

  - Project and customer management, creative concepts, development of all visuals, customer acquisition. - Project and customer management, creative concepts, development of all visuals, customer acquisition.



Absolute Software GmbH

• Germany
• Information Technology & Services
• 1 - 100 Employee

• Graphic Designer

  • Jun 2013 - Oct 2013

  - Creative concepts, creative strategies, project and customer management. - Creative concepts, creative strategies, project and customer management.



JS Norge

• Norway
• Advertising Services
• 1 - 100 Employee

• Team Lead, Art Director and Project Leader

  • Sep 2011 - Jun 2013

  - Project management: customer management, creative strategies, layout concepts, managing project budgets and timelines. - Leading a team of 5 designers and copywriters: employee development, team output/deliveries. - Project management: customer management, creative strategies, layout concepts, managing project budgets and timelines. - Leading a team of 5 designers and copywriters: employee development, team output/deliveries.



Mash Media UK Ltd

• London, United Kingdom

• Junior Graphic Designer

  • Sep 2009 - Aug 2011