Experience

Serials Solutions (now ProQuest)

• United States
• Software Development
• 1 - 100 Employee

• Training and Education Specialist

  • Aug 2010 - Present

  • Serve librarians from medical, public, and academic libraries via email and telephone.• Teach both one-on-one and group training conferences for clients via telephone and webinar.• Train new employees on responding to emails, troubleshooting issues, etc.• Troubleshot technical problems with software, linking, and HTML.• Use advanced email tracking software to respond to issues in an efficient and thorough manner.

• Senior Training and Education Specialist

  • Aug 2010 - May 2013



Day-Star School, Juticlpa, Honduras

• High School English Teacher

  • Aug 2008 - May 2010

  • Taught advanced literature, grammar, and writing as a second language to tenth through twelfth grade students. • Substituted both middle and high school classes of all subjects, including mathematics and sciences. • Interacted with parents and administration in fluent Spanish. • Translated for various meetings and assist in translation of written documents. • Counseled and organize events for the graduating, senior class. • Taught advanced literature, grammar, and writing as a second language to tenth through twelfth grade students. • Substituted both middle and high school classes of all subjects, including mathematics and sciences. • Interacted with parents and administration in fluent Spanish. • Translated for various meetings and assist in translation of written documents. • Counseled and organize events for the graduating, senior class.