Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• Senior Account Manager Advisor

  • Mar 2023 - Present

  - Be the main contact for Bookiply's vacation rental Key Accounts and Host in Marbella/Estepona Area- Coordinate the going live of vacation rentals- Build strong relationships with key-customers and actively support them in increasing revenues.- Improve the performance of Bookiply's accounts by analyzing existing data and develop a solution-oriented strategy (revenue management, etc…)- 1to1 in-person or virtual meeting with key accounts in Marbella/Estepona - recruiting and managing two Account Managers, mentoring and training them to become best performers in their areas (Cadiz) Show less

• Account Manager

  • Mar 2022 - Apr 2023

  - Be the main contact person for Bookiply's vacation rental agencies and owners in Andalusia who want to list their vacation rentals - Coordinate the going live of vacation rentals- Interact with the product and content team to guarantee a smooth onboarding process.- Build strong relationships with key-customers and actively support them in increasing revenues.- Improve the performance of Bookiply's accounts by analyzing existing data and develop a solution-oriented strategy (revenue management, etc…)- 1to1 in-person or virtual meeting with key accounts in Andalusia Show less



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• GenO Sales Representative

  • Sep 2021 - Mar 2022



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Senior Partner Success Manager, Vacation Rental, VRBO

  • Apr 2021 - Sep 2021

• Partner Success Manager, Vacation Rental, VRBO

  • Sep 2018 - Sep 2021

  As a Partner Success Manager (Account Manager), my role is to continuously work with Vacation Rental Owners to help them maximize the marketing and distribution potential of their participation in the HomeAway marketplace. The daily missions are :- Execute effectively based on KPI metrics and exceed specific targets with owners depending on market trends - Establish performance goals in conjunction with owners and market, develop action plan, secure commitment - Optimize content, rate and availability competitiveness on the HomeAway sites to maximize booking conversion- Develop and sustain strong owner relationships by providing relevant data insight and direction- Participate in Events to meet owners in F2F meeting and presentations Show less

• Customer Representative, Vacation Rental, VRBO

  • Jan 2018 - Aug 2018

  - Supporting Customers : Inbound/Outbound Phone and Email- Ownership : understand customer needs delivering the right solution first time- Partner Education : enable Partners to optimise their property listing(s) potential through education, position relevant products, tools or services- Traveler Education : inform Travelers how to search, enquire, book and stay at one of our 2 million unique places to stay- Openness : advocate for customer needs by developing & pitching new ideas - Markets Supporting : helping the English speaking customers, partners or travelers- Participation Share : giving feedback with Management on issues related to performance, team morale and customer insights Show less



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Merchant Sales Support

  • Nov 2017 - Jan 2018



Altelis

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Sales and Account Manager

  • Sep 2016 - Oct 2017

  Within Altelis, a web agency specialized in hotels management, I am in charge of the relationship with our key accounts and the development of our clients portfolio. In addition, I'm also in charge of the Community Management of our clients. Within Altelis, a web agency specialized in hotels management, I am in charge of the relationship with our key accounts and the development of our clients portfolio. In addition, I'm also in charge of the Community Management of our clients.



The Peninsula Hotels

• Hong Kong
• Hospitality
• 700 & Above Employee

• Sales Trainee

  • Apr 2015 - Jun 2015

  In a team of 6 sales managers, I was in charge of organizing appointments and helping salespeople in their procedures, organizing business trips, implementing marketing tools, managing databases thanks to the Opera system, managing sales dashboard, etc. In a team of 6 sales managers, I was in charge of organizing appointments and helping salespeople in their procedures, organizing business trips, implementing marketing tools, managing databases thanks to the Opera system, managing sales dashboard, etc.



Hotel Guitart Central Park Resort & Spa ***/****

• Lloret de Mar, Espagne

• Front Desk Agent

  • Apr 2014 - Aug 2014

  In a Resort Hotel of 750 rooms, I was in charge of the customer reception at the desk: check-in and check-out procedure, billings, reservations, phone calls ... I was also in charge of making visits TOs and various travel agencies. In a Resort Hotel of 750 rooms, I was in charge of the customer reception at the desk: check-in and check-out procedure, billings, reservations, phone calls ... I was also in charge of making visits TOs and various travel agencies.



Le Stiff Café

• Landerneau - Finistère

• Waitress

  • Aug 2012 - Apr 2014

  For several years, I worked as a waitress every weekend and school holidays. For several years, I worked as a waitress every weekend and school holidays.



Bretagne Cadeaux

• Plougastel Daoulas - Finistère

• Sales Agent

  • Jul 2013 - Aug 2013



Bretagne Cadeaux

• Plougastel Daoulas - Finistère

• Sales Agent

  • Jul 2012 - Aug 2012



Comptoir des Produits Bretons

• Landerneau - Finistère

• Sales Agent

  • Jun 2011 - Aug 2011