Operations Director

• Jul 2021 - Present

Communications & Operations Manager

• Oct 2018 - Present

The Commission is an independent statutory authority and its mission is to promote respect for the private lives of individuals through ensuring privacy of their personal information

Board Member

• Jun 2020 - Present

Information Governance and Business Management Consultant

• Oct 2003 - Oct 2018

Providing local companies with realistic commercial solutions to meet their Data Protection and information management requirements Information Security audits with comprehensive risk management reports and solutions Designing bespoke interactive Data Protection training; to meet all needs across the businessUndertaking specialist projects on behalf of the Data Protection CommissionerStudied Freedom of Information to meet forthcoming obligations Providing local companies with realistic commercial solutions to meet their Data Protection and information management requirements Information Security audits with comprehensive risk management reports and solutions Designing bespoke interactive Data Protection training; to meet all needs across the businessUndertaking specialist projects on behalf of the Data Protection CommissionerStudied Freedom of Information to meet forthcoming obligations

Executive Officer

• Feb 2011 - Sep 2018

Change Consultant

• Oct 1999 - Oct 2002

My role was to help focus the process of change; understanding the drivers, re-engineering key parts of the Airport and to generate effective communication throughout.

Business Development Consultant

• Oct 1999 - Oct 2002

Working as an agent for creating and driving the client's culture change process Key AchievementsDeveloped a statement of style and values, working with the management team and staff to develop an airport culture and identity.Identified and implemented improvements in internal and external communications utilising communications as a foundation for organisational change.Developed senior team to work across boundaries and aim at a common goalPlanned projects critical to the change programme with buy-in from staffForged close working relationships and trust with the range of stakeholders enhancing internal and external perceptions and business relationships.

Consultant

• Apr 1999 - Sep 1999

Working in Business Development. I researched, compiled and presented the tender document for a new business venture involving guided busways Working in Business Development. I researched, compiled and presented the tender document for a new business venture involving guided busways

Consultant

• Feb 1999 - Jul 1999

Reported on best strategies and options in defining service quality training programmes for the London Bus Market. Developed higher driving standards through a tailor-made programme to successfully promote and enhance customer care, future of bus travel, professional driving skills and communication. Reported on best strategies and options in defining service quality training programmes for the London Bus Market. Developed higher driving standards through a tailor-made programme to successfully promote and enhance customer care, future of bus travel, professional driving skills and communication.

Commercial Director

• Jun 1995 - Apr 1999

£35m turnover, 1200 staff formerly MTL London Northern) Key Achievements:Having joined MTL London after privatisation of the London Bus Market I was at the forefront of the change management process of transferring an ex-public sector body into a commercial business operating in a highly competitive tendering market.Established client requirements and built a relationship which helped to ensure that over 90% of all contracts tendered for were re-awarded representing £15m of turnover and business enhancements secured.Significant Trade Union negotiations conducted including wage reductions and redundancy with avoidance of industrial action. This wage reduction resulted in an annual cost saving of circa £6OOk.Documented and reported on the operational and quality elements of the company for the flotation process for MTL London as part of the proposed full listing of the MTL Group on the London Stock Exchange.Chosen by client as most innovative senior team to turn the 'vision' of London Transport's Bus futuristic project into working reality and operational results. Effected the elevation of London Northern Services from 9th to 2nd in quality league tables within 18 months through operating methodology and target setting.Marketed and launched travel company direct into New York Tour Operator sector.

Senior Area Manager

• Jan 1990 - Jun 1995

Sovereign are a wholly owned subsidiary of the OCS Group) Key Achievements:Sovereign was created to satisfy the missing link in OCS 'full' facility management. We successfully built the company up to £18m turnover within 4 years.Fully responsible for quality control, exceeding customer and client expectations while maximising gross profitability in my division covering £8m turnover and approximately 150 staffBusiness contracts, included Windsmoor, Abbey National, Geco-Prakla, Rover Group, and First Data Resources. I spearheaded the key responsibility of turning the sales promise into operating success and furthering opportunities within existing accounts.

Catering Manager

• Jan 1988 - Jan 1990

Key Achievements:Investigated and implemented a full range of specialist menus, to budget to significantly improve the quality of life for elderly patients, and change the focus to caring for the customer.Raised the profile and esteem of a 30 strong catering team now seen as an integral part of the medical programme and in so doing improved patient care. Key Achievements:Investigated and implemented a full range of specialist menus, to budget to significantly improve the quality of life for elderly patients, and change the focus to caring for the customer.Raised the profile and esteem of a 30 strong catering team now seen as an integral part of the medical programme and in so doing improved patient care.

General Manager

• Jan 1984 - Jan 1988

Trusthouse Forte (In-flight Catering Services) Key Achievements:Following my appointment to general manager at London City Airport I doubled the turnover within two months to £1.6m through the introduction of quality control and attention to detail becoming the sole in-flight caterer on site.Progressed up through the business from trainee to general manager, enjoying specialist projects and responsibilities at Luton, Stansted, Gatwick and Heathrow and London City Airports. Trusthouse Forte (In-flight Catering Services) Key Achievements:Following my appointment to general manager at London City Airport I doubled the turnover within two months to £1.6m through the introduction of quality control and attention to detail becoming the sole in-flight caterer on site.Progressed up through the business from trainee to general manager, enjoying specialist projects and responsibilities at Luton, Stansted, Gatwick and Heathrow and London City Airports.