Experience

Neighbourhood Group

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Team Leader/Case Manager

  • Oct 1999 - Present

  Implement marketing campaigns to promote programs and services in the community Provide individuals with career/case management based on analysis of individuals needs and identify issues/barriers to employment Created return to work action plan to meet the needs of individuals to assist in long-term sustainable employment Assist individuals to research labour market research and trends, training programs, job opportunities, and referral to appropriate evaluation process for Internationally Trained Professionals Develop and worked with individuals in submitting documentation for Second Career funding, Self-Employment Benefit Program, Apprenticeship Program and academic upgrading Design and organized resource materials to facilitate individuals job search and updated web address for labor market research tools Design curriculum for adult learners and facilitate workshops i.e. Microsoft Word applications and Applying for Jobs Online, How to Access the Hidden Job Market, Interviewing 101 Cover Letter Workshop, Resume Workshop, Interview Workshop, also work with a specific target group mature worker over 40 in facilitating and delivering “Age Works Program” (5 day program) Conduct one-to-one coaching on labour market research, employment strategies, résumé critique and cover letter provide Life Skill strategies to meet individual needs Enter statistical data into client/volunteer database, and prepared reports for upper management Provide counseling to community partners on the issues of employment in today's labor market; including job search skills, interview skills and mock-interview rehearsals as well as recognizing and utilizing networking opportunities Responsible for case file audits for 5 case manager/2 job developers and submission of recommendations to management on areas for improvement Team lead for 26 staff to ensure the agency procedural guidelines were adhere to in achieving goals Overseeing and the implantation of new workshops/lesson plans Show less



Woodbine Entertainment

• Entertainment Providers
• 500 - 600 Employee

• Toronto

  • Jun 2004 - Feb 2009

  Provided customers with an overview of the industry. Assisted individuals in accessing services and products. Responsible for explaining lottery process and financial transactions. Provided customers with an overview of the industry. Assisted individuals in accessing services and products. Responsible for explaining lottery process and financial transactions.



Next Steps

• 211 Richmond Street

• Marketing and New Business

  • Jun 1997 - Oct 1999



NetSteps

• 77 Richmond Street, Toronto ON

• Manager Customer Service/Multimedia Manager

  • Jan 1997 - Dec 1998

  Co-developed and implement messaging platforms that clearly position company portfolio in the marketplace. Developed and implement go-to-market plans of new products & releases and manage the cross-functional implementation of the product launch plan Establish and maintain a close marketing relationship with key customers and strategic partners for collaboration on new product launches and joint-marketing programs Work with media and analysts to ensure PR coverage in print and online Supervised 15 staff in the day-to-day operations of media department Show less