Experience

Citizens Information Board

• Ireland
• Information Services
• 1 - 100 Employee

• Receptionist/ Information Provider

  • Jan 2019 - Present

  Reception Duties, dealing with telephone queries, greeting clients, Researching queries through the Citizen’s Information Website Providing information on a variety of public services and entitlements eg: Health, Social Welfare, Tax Assisting in the completion of application forms Providing a confidential Once-Off Advocacy service to clients who require representation in writing or by phone Reception Duties, dealing with telephone queries, greeting clients, Researching queries through the Citizen’s Information Website Providing information on a variety of public services and entitlements eg: Health, Social Welfare, Tax Assisting in the completion of application forms Providing a confidential Once-Off Advocacy service to clients who require representation in writing or by phone



Our home

• Real Estate

• Mum

  • Mar 2010 - Present

  Stay at home mum, which has taught me better organisational and negotiation skills than I have learned anywhere else. Stay at home mum, which has taught me better organisational and negotiation skills than I have learned anywhere else.



Health Service Executive

• Hospitals and Health Care
• 700 & Above Employee

• Assustant Staff Officer Grade IV

  • Feb 1999 - Dec 2010

  Preparation and management of daily Outpatient clinics Typing of dictated patient reports in Opthalmology, Trauma, Orthopaedic, Haematology, Oncology, Rheumatology, Medical and Surgical specialities Management of confidential patient files Answering queries and following F.O.I. procedures Use of tailored computer programmes Outpatient reception duties Hospital R.I.P. certification Preparation and management of daily Outpatient clinics Typing of dictated patient reports in Opthalmology, Trauma, Orthopaedic, Haematology, Oncology, Rheumatology, Medical and Surgical specialities Management of confidential patient files Answering queries and following F.O.I. procedures Use of tailored computer programmes Outpatient reception duties Hospital R.I.P. certification



MRI Centre Tullamore

• Medical Secretary/Office Administrator

  • Jan 2005 - Dec 2006

  Training & supervision of secretarial pool Management of public and private waiting lists Typing of dictated patient reports Answering queries Implementation of MRI safety procedures Completion of health insurance forms Stock control Training & supervision of secretarial pool Management of public and private waiting lists Typing of dictated patient reports Answering queries Implementation of MRI safety procedures Completion of health insurance forms Stock control



D.A. Houlihan & Co. Solicitors

• Office Assistant

  • Nov 1998 - Jan 1999

  Maternity Leave Cover Typing of dictated legal reports File management Organising appointments and telephone queries Maternity Leave Cover Typing of dictated legal reports File management Organising appointments and telephone queries



Various

• Financial Services
• 1 - 100 Employee

• Childminder

  • Jan 1992 - Aug 1997

  Various positions as private childminder & household assistant Various positions as private childminder & household assistant