Experience

OPTIMA COMMUNITY ASSOCIATION

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Customer Sustainability Manager

  • Aug 2015 - Present

  Managing Tenancy Support service, Supported Housing and Tenancy Involvement Managing Tenancy Support service, Supported Housing and Tenancy Involvement



Wolverhampton Homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Project Manager

  • Jul 2012 - Apr 2015

  My duties as Project Manager include the following:•To manage Wolverhampton Homes housing operations projects to improve the overall appearance, and where necessary the redesign, of estates and communal areas. This includes parking, minor works programmes, management of garages and garage sites and acquisition management and potential re-development of vacant land. •To manage the projects program through partnership working, obtaining continuous improvement and ensuring value for money and business objectives are achieved by negotiating with and developing close working relationships with all interested parties.•To be responsible for ensuring that all projects meet targets in terms of: expenditure; progress; performance of interested parties whilst ensuring customer satisfaction, quality and corporate performance targets in terms of sustainability, KPIs and other relevant performance indicators.•To ensure that the requirements of planning and Statutory Authorities are complied with on all projects.•To be responsible for ensuring tenant and leaseholder consultation on all matters relating to the projects. •To be responsible for ensuring that programmed work is delivered to the required performance and quality standards and that all community and economic benefits are achieved.•To co-ordinate a newly created Housing Intervention Team responsible for creating and maintaining sustainable communities including the redesign and improvement of external and communal areas of some estates. •To be responsible for the supervision and management of employees within the team to ensure that all projects are managed from inception and that they meet target objectives. Show less

• Housing Manager

  • Nov 2009 - Jul 2012

  As Housing Manager I was responsible for leading and motivating the housing services team of 10 office based staff based at the Wednesfield office. The team was multi-disciplinary and responsible for the day-to-day management of in excess of 5000 rented properties including arrears recovery, ASB, and general tenancy issues.



Wolverhampton Homes via Morgan Hunt

• Wolverhampton, United Kingdom

• Head of Rents Management

  • May 2008 - Nov 2009

  As Head of Rents Management I was responsible for leading and motivating a housing services team of over twenty office -based staff. The team was multi-disciplinary and made up of the following teams: •Former Tenant Recovery who manage the day-to-day former tenancy arrears process for in excess of 21000 rented properties including using Tracing Agencies and Debt Recovery Agencies, •Legal Team who manage the legal processes in the rent arrears recovery procedures including applying for Possessions hearing, attending court, applying for Warrants, organising and carrying out evictions, •Rent collection team who are responsible for managing the rent income including administering Direct Debits, returning credits and administering rent increases, •Priority Management Team which is responsible for special projects and Arrears and Lettings Intervention work and special campaigns, •Financial Inclusion team which is responsible for supporting residents through the Credits Crunch and to ensure they are financially included. Show less



Moseley and District Curches Housing Association via Hays

• Moseley, Birmingham

• Housing Officer- Arrears Recovery

  • Feb 2008 - May 2008

  As Housing Officer I was responsible dealing with all aspects of income recovery for current and former tenants. This included managing current and former rent accounts for 650 properties and arranging rent payment agreements including sending out letters, chasing outstanding arrears and carrying out home visits. I was responsible for applying for possession hearings, attending court, organising and carrying out evictions and following up reports. I also supervised Housing Assistants including carrying out staff reviews. I worked and liaised with external agencies including Citizen’s Advice Bureau to provide solutions of debt issues and providing housing benefits advice. Show less



Accord Housing Association

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Neighbourhood Manager

  • Oct 2006 - Dec 2007

  As Neighbourhood Manager I was responsible for leading and motivating housing services team of twelve office- based staff. The team was multi-disciplinary and was responsible for the day-to-day management and allocation of in excess of 3000 rented properties including arrears recovery, managing the lettings process and providing a front line Customer Service. For a period of time I managed Supported Housing and Leasehold housing.

• Housing Services Manager

  • Aug 1999 - Sep 2006

  As Housing Services Manager I was responsible for the management of the team of people who provided the day-to-day repairs service to 2000 rented properties. I also managed the housing services team, which was responsible for the day-to-day management of in excess of 3000 rented properties including arrears recovery, dealing with ASB, general tenancy issues and sheltered housing.

• Area Housing Manager

  • Oct 1991 - Jul 1999

  services team of office and site - based staff based at the Halesowen office and then the Walsall office. The team was multi-disciplinary and was responsible for the day-to-day management and allocation of in excess of 1000 rented properties including arrears recovery, managing the lettings process, ASB, service charge calculation, general tenancy issues and providing a front line Customer Service. For a period of time I managed Supported Housing.



Westland Homes Housing Society

• Halesowen, West Midlands

• Senior Housing Officer

  • Sep 1989 - Sep 1991

  As Senior Housing Officer I was responsible for the day to day management of Housing Officers and for the direct management of a patch of 400 properties. I was responsible for the arrears recovery, ASB and rent increase process. As Senior Housing Officer I was responsible for the day to day management of Housing Officers and for the direct management of a patch of 400 properties. I was responsible for the arrears recovery, ASB and rent increase process.



Borough of Redditch

• Neighbourhood Officer

  • Sep 1986 - Sep 1989

  As Neighbourhood Officer I was responsible for the day to day management of a patch of properties including arrears management, dealing with ASB and other tenancy issues.

• Housing Management Trainee

  • Nov 1982 - Sep 1986

  As the Housing Management Trainee I undertook a structured training program covering all areas of housing and other related areas including Environmental Health, Social Services and Housing Benefit.