Experience

Fit Athletic Club

• United States
• Health, Wellness & Fitness
• 100 - 200 Employee

• General Manager

  • Mar 2019 - Present



24 Hour Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager

  • Dec 2014 - Jun 2018

  Club Manager – District MVP 12.2014 to 06.15.2018  Lead a preexisting team after a brief training period to be the number one performing team in the district to budget (135% average) and year-over-year growth (30% average) every single month.  Recognized and developed high potential employees to be promoted to other roles within the company while maintaining the highest level of production by creating a daily focus on human development training.  Recruited highly talented individuals from a variety of different industries to backfill and bolster sales in different revenue departments to ensure continued success.  Increased profitability by managing expenses and controlling costs without lowering the level of service.  Empathized, isolated, and overcame customer care issues to create mutually beneficial results while providing the members with excellent service. Show less



Snap Fitness 24/7

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Owner/Operator

  • Apr 2009 - Oct 2014

   Acted as driving force behind every aspect of day-to-day business including sales, marketing, operations, personal training, human resources, and employee training and development.  Personally built, trained, and maintained a client base by achieving my NASM certification and a specialty certification in pregnant and postpartum training.  Increased club to club connectivity by sharing best practices and building relationships with other General Managers around the country.  Created standard operating procedures that both protected and enhanced the member experience.  Developed and implemented short and long-term business strategies for attrition prevention, financial reports utilization, club operations, improved member relations, and career development of commissioned and noncommissioned employees.  Grand opened the first location inside the DC Metro area and reached our targeted “break even” member goal within the first 6 months of being open for workouts. Show less



Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager

  • Oct 2006 - Mar 2009

   Controlled attritions while exceeding new member acquisition goals to increase the size of membership every month.  Tightly monitored budgets, optimized department schedules, and drove 6 revenue departments to create outstanding financial results that exceeded EBITDA goals.  Changed a departmentalized club culture to a “tribe” atmosphere that shared in the successes of each department and increased front line team member pride in the club presentation.  Created positive relationships with vendors and contractors to restore the club to like new conditions with minimal impact on the member experience.  Launched club website to increase communication with members and heighten connectivity. Show less