Consultant

• May 2022 - Present

Senior Project Coordinator

• May 2020 - Mar 2022

Technical Support Analyst

• Jun 2019 - Apr 2020

resolving technical support issues on digital products and platforms for the business streams of English Language Teaching and Academic resolving technical support issues on digital products and platforms for the business streams of English Language Teaching and Academic

Team Lead - second line support

• Jan 2017 - Mar 2019

• manager of a 3 people team dedicated to second line internal support for property management systems• project manager for the implementation of BIM in internal processes, for design, construction, renovation and use of buildings:- led change management efforts as leader of the BIM work group, piloted workshops and reported on progress made at company briefings- crafted documents presenting the overhauled internal processes, contributed to the drafting of contract documents (geometry and IFC specifications for the building information model)- engaged in resolving software interoperability issues when using BIM for property management purposes- main contact point with the CSTB (Scientific and Technical Centre for Building, the French national organisation providing research in the construction industry) for the implementation of a BIM research partnership• product owner for Abyla (property management software, supplier: Labeo)- managed the internal user community of Abyla- defined and prioritized software enhancement with the help of the user community- formalised requirements and oversaw the implementation of assistance missions by the editor

Software Support Engineer

• Sep 2014 - Dec 2016

second line application support engineer: troubleshooting of software issues, management of tickets via in-house helpdesk systemquality assurance of new releases: prioritized software enhancement requests, defined and implemented testing strategy, implemented field introduction (documentation and training)

Software Support Engineer

• Sep 2013 - Aug 2014

consultant seconded to CDC HabitatThird line application support: coded SQL queries to fix ERP bugsimplemented exploratory and regression testscoordinated with the software supplier consultant seconded to CDC HabitatThird line application support: coded SQL queries to fix ERP bugsimplemented exploratory and regression testscoordinated with the software supplier

Project Manager

• Apr 2011 - Aug 2013

product owner for in-house tools aiming at assessing the property values and at scheduling renovation workimplemented an Access database to deliver key property energy efficiency indicators product owner for in-house tools aiming at assessing the property values and at scheduling renovation workimplemented an Access database to deliver key property energy efficiency indicators

Junior Construction Project Engineer

• Jan 2011 - Mar 2011

drew plans with Autocadimplemented energy simulations of buildings wrote technical specifications for construction projects

Internship Trainee

• Jul 2010 - Dec 2010