Pandemic Response Operations Manager

• Oct 2021 - Present

Manager - Prevention and Complex Care

• Jun 2019 - Oct 2021

Program Manager TCP, GEM @ home and GEM @ Resi

• Apr 2017 - May 2019

Service Delivery Manager- Victoria

• May 2016 - Apr 2017

Having been promoted to the role of Service Delivery Manager (Victoria) for Remedy Healthcare, I am responsible for the overall management of the community based workforce (nursing and allied health) and service needs of Remedy's clients and customers in Victoria. This includes ensuring that home care services in Victoria are delivered according to Remedy's high quality clinical governance framework, meet compliance and accreditation requirements and that program delivery, workforce planning and the integration and growth of homecare services continues to meet the changing needs of healthcare consumers.Key continuing achievements include promoting a culture of continuous improvement including identifying service improvement opportunities, benchmarking, monitoring KPI performance, responding promptly and effectively to complaints and feedback from consumers and continuously reviewing and streamlining processes associated with the provision of care and services.Working collaboratively with other senior managers and staff to support strategic change and the development of new business opportunity's also continues to be a key success of my current role.

Nursing Clinical Lead

• Jun 2015 - May 2016

As the Nursing Clinical Lead for Remedy Healthcare , my role was responsible for the development, implementation and management of a new community based nursing service to support Remedy Healthcare's early and supported hospital discharge and hospital avoidance programs.The key achievements of this role included successful service scope and design based on current business requirements and future growth, the establishment of agreed clinical governance framework and the development of clinical and non-clinical policies, protocols and systems to meet the operational requirements of the programs. I was also responsible for service implementation including recruitment of nursing staff and the integration of nursing service operations within existing referrals and processes. As the clinical lead I provided leadership and people management of a high performing nursing team including effectively managing recruitment, retention, orientation, performance and staff learning and development.Supporting and coaching nursing staff to achieve continued professional growth and skill development in line with the needs of Remedy's customers and clients continues to be a strong passion of mine as is to deliver high quality nursing care to the community. I believe in a culture of continuous quality improvement and this can only occur when we acknowledge that we can always strive to do better through our processes and systems in order to achieve the best outcomes for our patients and customers.

Manager-Care Coordination & Discharge Team

• Oct 2011 - Jun 2015

Manage and lead the Austin Health Care Coordination & Discharge Team.Assist to improve patient flow across the health service by coordinating key operational initiatives, problem solving issues and participating in implementing innovative demand management strategies to maximise access to emergency and elective services.Assist the team to manage their clinical caseload, including reviewing and making recommendations relating to patient assessment, supporting the management of complex discharge plans.Implement change and innovation to improve upon process's and ultimately support organisational imperatives.Support and encourage successful and smooth interface between acute, sub acute and primary care services.Coordinate and oversee team human resource management in regards to issues such as staff recruitment, support, education, performance appraisal and management of staff leave.Liaise closely with other teams to ensure optimal processes and relationships are developed and maintained.Ensure the development, implementation, evaluation and modification of policies and procedures relating to the Care Coordination & Discharge Team.Monitor budget and report variation in a timely manner.

Sub-acute Services-Assessment & Admissions Assistant Director of Nursing (ADON)

• Feb 2011 - Oct 2011

Provide a nursing consultation service for patients referred for Sub Acute services via the Sub Acute e-referral system and externally.Liaise closely with key stakeholders to facilitate patient flow and achieve the most timely and positive patient outcomes.Liaise with Sub Acute service staff to develop pre-admission careplans for patients with complex needs.Maintain a database of all referrals and report as required to CSU director and Executive members.

Care Coordinator- Care Coordination & Discharge Team

• May 2006 - Feb 2011

Key focus on the holistic assessment, referral and discharge of patients in consultation with the multidisciplinary allied health and medical teams.Key focus on patients with complex health care needs and development of an appropriate discharge plan in conjunction with the treating team, patient and primary carer's.Act as a resource to the clinical areas in identifying barriers to discharge planning, alternative discharge options and community services available to patients.Provide short term case management via Post Acute Care.Work collaboratively with Sub acute services in the assessment of patients requiring rehab and/or residential placement directly from hospital.

Clinical Handover Project Officer (short term secondment)

• May 2010 - Jun 2010

Project officer of short term DoH funded project reporting to the Director of the Medical Education Unit and Chief Medical Officer, Austin Health.Key focus on investigating current handover process's relative to the junior medical staff whilst completing a comparative analysis of best practice internally and externally to the organization.Key focus on the development, design, implementation and evaluation of a clinical handover system for medical staff in the pilot areas.Provided recommendations based on findings following project completion including the submission of a full report to DoH and the executive group.

Nurse Unit Manager

• Mar 2004 - May 2006

Responsible for the operational, financial and staff management needs of a ward.Key responsibilities in the management of patient flow to the ward in liaison with the Acute campus and external referrer's.Accountable for all direct patient cae and ultimate satisfaction.Patient centred approach to care delivery.Maintenance of ward budget including salary and non-salary related expenses.Key responsibilities in team building, conflict resolution and professional development.

Associate Nurse Unit Manager

• Jun 2000 - Mar 2004

Assisted the NUM with clinical and operational management of the ward.Provided quality clinical nursing care to patients admitted to the rehab unit based on their individual needs.Involved extensively in discharge planning process's and the coordination of discharge plans for patients on the ward to support patient flow.Supported junior staff with clinical decision making.Development of nursing staff rosters and their completion within a specific time-frame.Conflict management and process improvement within the ward.

Domestic Telesales Conultant

• Nov 1999 - Jun 2000

Provided customer service at Qantas airways 24 hour call centre. Supported customers with all domestic phone travel bookings and other services. Provided customer service at Qantas airways 24 hour call centre. Supported customers with all domestic phone travel bookings and other services.

Registered Nurse Grade 2/Year 1-4

• Jan 1997 - Nov 1999

Responsible for the care of patients requiring rehabilitation/ Geriatric evaluation and management following an acute episode of care.

Registered Nurse Grade 1

• Jan 1996 - Dec 1997

Successfully completed graduate year program at Austin Health. Included three 4 month rotations- Spinal Rehabilitation, Hepatobiliary transplant/surgical ward and General Medicine.