Experience

RemServ

• Australia
• Financial Services
• 1 - 100 Employee

• Customer Service Administration

  • Feb 2015 - Present

  I'm tier 3 administrator for the Salary Packaging area with Novated Lease. I add new leaves to a clients account, cease order leases and extend existing leases. reporting the contributions to our clients payroll to ensure their lease payments are made each fortnight. I actively chech and administer Post Tax Management to ensure our clients do not experience any shortfalls. I'm tier 3 administrator for the Salary Packaging area with Novated Lease. I add new leaves to a clients account, cease order leases and extend existing leases. reporting the contributions to our clients payroll to ensure their lease payments are made each fortnight. I actively chech and administer Post Tax Management to ensure our clients do not experience any shortfalls.



Stream Group

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Manager

  • Nov 2011 - Mar 2012

  Managing home claims from the first call to the last. Booking emergency services when necessary, arranging for builders to tender for the job, booking the winning builder with follow-up to ensure repairs are carried out in a timely manner ensuring the customer is inconvenienced as little as possible. Calling the customer with updates and checking repairs have been carried out satisfactory. Managing home claims from the first call to the last. Booking emergency services when necessary, arranging for builders to tender for the job, booking the winning builder with follow-up to ensure repairs are carried out in a timely manner ensuring the customer is inconvenienced as little as possible. Calling the customer with updates and checking repairs have been carried out satisfactory.



Suncorp - Repairlink Cairns

• Claim Manager

  • Jan 2010 - Nov 2011

  Meet and greet customers dropping their cars off for repairs after accidents. Arranging Repairers to quote on the damaged cars. Calls to Repairers to ensure that completion date is adhered to. “Follow up” calls to customers re the status of their repairs. Booking tow truck where necessary. Booking Hire Cars for Customers when requested. General office duties including petty cash, banking, ordering stationary and supplies and printing of any Customer Information packs. Meet and greet customers dropping their cars off for repairs after accidents. Arranging Repairers to quote on the damaged cars. Calls to Repairers to ensure that completion date is adhered to. “Follow up” calls to customers re the status of their repairs. Booking tow truck where necessary. Booking Hire Cars for Customers when requested. General office duties including petty cash, banking, ordering stationary and supplies and printing of any Customer Information packs.



AAMI Cairns Office

• Client Manager/Customer Service

  • Jan 2008 - Jan 2010

  Front counter customer service. This included, lodging motor vehicle claims, changing & updating personal details on policies (car and home/contents), renewing policies and taking payments, General Office duties including, petty cash, ordering of office supplies, printing of necessary stationary packs and answering of phones addressing customer's queries. Front counter customer service. This included, lodging motor vehicle claims, changing & updating personal details on policies (car and home/contents), renewing policies and taking payments, General Office duties including, petty cash, ordering of office supplies, printing of necessary stationary packs and answering of phones addressing customer's queries.



AAMI Brisbane

• Customer Service Officer

  • Mar 2004 - Nov 2008

  Customer Service and Sales in the Call Centre. Training of new staff members when required, Senior Support when required, Policy Services Department for 12 months where payments were allocated to policies, ratings were changed if necessary, return to sender mail was attended to, Front counter when required. 2 Customer Service and Sales in the Call Centre. Training of new staff members when required, Senior Support when required, Policy Services Department for 12 months where payments were allocated to policies, ratings were changed if necessary, return to sender mail was attended to, Front counter when required. 2



AAMI

• Insurance
• 200 - 300 Employee

• Customer Service officer

  • Mar 2004 - Jan 2008



Postie Fashion and Nurtimetics - Party Plan Sales

• Sales - Party Plan

  • Jan 2000 - Jan 2004

  This was largely a sales role with ongoing Customer Service to ensure repeat business. I was responsible for all aspects of the business including - Booking future demonstrations, addressing any order issues that may have occurred, delivering of products and catalogues, building a team under me to build my business, training and mentoring my team members so their business could grow. This was largely a sales role with ongoing Customer Service to ensure repeat business. I was responsible for all aspects of the business including - Booking future demonstrations, addressing any order issues that may have occurred, delivering of products and catalogues, building a team under me to build my business, training and mentoring my team members so their business could grow.