Experience

Northland Tool & Electronics

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Inside Sales

  • Apr 2016 - Present

  As an inside sales representative I work cooperatively with outside sales and other members of the company to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. Job duties: Develop new prospects by working a specific territory of the country. Research and contact appropriate personnel. Make appointments for outside sales staff to meet during sales trips. Manage follow up progress. Generate new and repeat sales by providing product and technical information in a timely manner. Determine customer requirements and expectations in order to recommend specific products and solutions. Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles. Accurately process customer transactions such as orders, quotes or returns. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. Maintain customer database with accurate, current information. Identify trends in customer satisfaction or dissatisfaction. Manage time effectively, meet personal goals and work effectively with other members of the sales team. Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software. Follow company policies and procedures. Perform other duties as assigned.



Bovie Printing & Fabrication

• United States
• Printing Services
• 1 - 100 Employee

• Senior Account Manager

  • May 1999 - Apr 2016

  As a Senior Account Manager I was responsible for prospecting new business opportunities within a geographically assigned sales territory and providing excellent customer service to an extensive database of existing clients. With the primary focus of promoting sales of wide-format digital printing and screen printing, many for the Medical and Industrial industries, products included Graphic Overlays, Membrane Switches, Acrylic Doming, POP Displays , Roll & Sheet Labels and many other Digital Graphic applications. Duties include: Territory Management & Growth Staff Training and Mentoring •Provide account management coverage and perform business development activities at an assigned account base within a geographic sales territory •Develop relationships with decision makers and key influencers at assigned accounts, and targeted prospects. •Introduce and demonstrate product solutions to customers that emphasize features and benefits that bring value and meet customer requirements. •Utilize advanced Sales Call Planning to ensure effective time management in providing account coverage, and in the pursuit of new business development activities. •Maintain an active and current Sales Opportunity Pipeline at assigned accounts, and targeted prospects utilizing CRM program. •Maintain complete, accurate, and up-to-date records of customer contact and other demographic information within CRM program. •Provide regular and timely updates to Sales Manager on new business development opportunities assigned account base. •Work to develop customer price lists and quotations. Where necessary engage the President when additional price deviation is needed to meet competition. •Work with Technical Service and Quality personnel to investigate, and resolve customer technical application and product performance issues. •Work to investigate, and resolve customer service issues related to problems with deliveries, ordering, invoicing, etc.



Chubb Life America

• Concord, NH

• Senior Commission Specialist

  • Dec 1978 - Apr 1999

  Over my many years with Chubb, I held several positions, from Receptionist to New Business Specialist. My last eleven years with the company were in the Commission Department. I was responsible for the field force commissions and bonus payments, as well as monitoring and adjusting their sales credits. My many years here earned me a great business relationship with the Agents, General Agents and Regional Directors, as well as the internal employees of the company. Over my many years with Chubb, I held several positions, from Receptionist to New Business Specialist. My last eleven years with the company were in the Commission Department. I was responsible for the field force commissions and bonus payments, as well as monitoring and adjusting their sales credits. My many years here earned me a great business relationship with the Agents, General Agents and Regional Directors, as well as the internal employees of the company.