Anne Durchman
Head of Customer Success Nordics at M-Brain Group- Claim this Profile
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Bio
Anu Leppänen
Anne is one of the most skilled, enthusiastic and reliable professional I have had the pleasure to work with for years. She masters an incredibly wide range of expertise: account management, training and briefing new employees and creating service solutions for variable customers’ needs. Anne has more hours in a day than the rest of us and she brings sunshine into a room as she walks in.
Sanna Tolmunen
I had the pleasure to work with Anne at M-Brain together as Account Managers as part of the Finance & Society Team. She is a truly inspiring person to work with. She is a resourceful, energetic and productive person with excellent social and customer service skills. She manages her time well and is good at prioritizing tasks. She is a true problem solver!
Anu Leppänen
Anne is one of the most skilled, enthusiastic and reliable professional I have had the pleasure to work with for years. She masters an incredibly wide range of expertise: account management, training and briefing new employees and creating service solutions for variable customers’ needs. Anne has more hours in a day than the rest of us and she brings sunshine into a room as she walks in.
Sanna Tolmunen
I had the pleasure to work with Anne at M-Brain together as Account Managers as part of the Finance & Society Team. She is a truly inspiring person to work with. She is a resourceful, energetic and productive person with excellent social and customer service skills. She manages her time well and is good at prioritizing tasks. She is a true problem solver!
Anu Leppänen
Anne is one of the most skilled, enthusiastic and reliable professional I have had the pleasure to work with for years. She masters an incredibly wide range of expertise: account management, training and briefing new employees and creating service solutions for variable customers’ needs. Anne has more hours in a day than the rest of us and she brings sunshine into a room as she walks in.
Sanna Tolmunen
I had the pleasure to work with Anne at M-Brain together as Account Managers as part of the Finance & Society Team. She is a truly inspiring person to work with. She is a resourceful, energetic and productive person with excellent social and customer service skills. She manages her time well and is good at prioritizing tasks. She is a true problem solver!
Anu Leppänen
Anne is one of the most skilled, enthusiastic and reliable professional I have had the pleasure to work with for years. She masters an incredibly wide range of expertise: account management, training and briefing new employees and creating service solutions for variable customers’ needs. Anne has more hours in a day than the rest of us and she brings sunshine into a room as she walks in.
Sanna Tolmunen
I had the pleasure to work with Anne at M-Brain together as Account Managers as part of the Finance & Society Team. She is a truly inspiring person to work with. She is a resourceful, energetic and productive person with excellent social and customer service skills. She manages her time well and is good at prioritizing tasks. She is a true problem solver!
Experience
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M-Brain Group
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Finland
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IT Services and IT Consulting
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100 - 200 Employee
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Head of Customer Success Nordics
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Jan 2023 - Present
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Head Of Business Development
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Jun 2021 - Present
As Head of Business Development at M-Brain Nordics my key target is to aid companies in staying ahead of competition. This is done by finding the perfect match between competitor/customer/industry intelligence for any sized company. My job description:- Account manager for several different sized companies in various industries- Responsible for a sales team of four- Managing sales operations in Nordics
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Head of Customer Development
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Sep 2015 - Jun 2021
As Head of Customer Development, I pursue our customers' satisfaction by asking for feedback & development ideas, finding new solutions to make their daily work easier and getting rid of obstacles they may have in concentrating on the key elements in their work.
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Account Manager
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Feb 2013 - Jun 2021
As an Account Manager in the Bank & Finance-team I keep in contact with clients and provide them with the best solutions for receiving relevant information and knowledge on the surroundings. I also do media monitoring and media analysis.
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Media Analyst
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Dec 2010 - Jan 2013
As a media analyst I provided certain clients with the most important information and knowledge of the environment. I gathered information from the social media and editorial media, giving business-relevant information to the client company.I also worked as an educator, giving internally education on the M-Brain's production system to new employees.
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Titanium Sijoituspalvelut
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Finland
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Financial Services
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1 - 100 Employee
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Marketing Assistant
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Jun 2008 - Aug 2008
I worked as a Marketing Assistant in the summer of 2008 at RVM. As a Marketing Assistant I kept in contact with clients. I also worked in new customer acquisition. I worked as a Marketing Assistant in the summer of 2008 at RVM. As a Marketing Assistant I kept in contact with clients. I also worked in new customer acquisition.
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Education
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2019 - 2019
Aalto University Executive Education Ltd
Basics, Service Design -
2007 - 2011
Helsinki School of Economics
Master of Science (M.Sc.), Economics
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