Anne Daniela Hassinen
Senior Customer Support Manager and Team Lead at Localistico- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Spanish Full professional proficiency
-
Finnish Native or bilingual proficiency
-
Swedish Elementary proficiency
-
Basque Elementary proficiency
Topline Score
Bio
Ollie Nicholson
Daniela has been an absolute asset to our team managing customer support and helping with a variety of other jobs including writing blog posts and making website edits. She has a great attitude to her work and was very well liked by our clients. I hope to get the opportunity to work with Daniela again in the future and have no hesitations in recommending her for any customer facing role.
Alycia Purcell
Daniela was wonderful to work with. Her dedication and motivation for the role exceeded expectations. She is quick to learn and technically very capable. Highly recommend
Ollie Nicholson
Daniela has been an absolute asset to our team managing customer support and helping with a variety of other jobs including writing blog posts and making website edits. She has a great attitude to her work and was very well liked by our clients. I hope to get the opportunity to work with Daniela again in the future and have no hesitations in recommending her for any customer facing role.
Alycia Purcell
Daniela was wonderful to work with. Her dedication and motivation for the role exceeded expectations. She is quick to learn and technically very capable. Highly recommend
Ollie Nicholson
Daniela has been an absolute asset to our team managing customer support and helping with a variety of other jobs including writing blog posts and making website edits. She has a great attitude to her work and was very well liked by our clients. I hope to get the opportunity to work with Daniela again in the future and have no hesitations in recommending her for any customer facing role.
Alycia Purcell
Daniela was wonderful to work with. Her dedication and motivation for the role exceeded expectations. She is quick to learn and technically very capable. Highly recommend
Ollie Nicholson
Daniela has been an absolute asset to our team managing customer support and helping with a variety of other jobs including writing blog posts and making website edits. She has a great attitude to her work and was very well liked by our clients. I hope to get the opportunity to work with Daniela again in the future and have no hesitations in recommending her for any customer facing role.
Alycia Purcell
Daniela was wonderful to work with. Her dedication and motivation for the role exceeded expectations. She is quick to learn and technically very capable. Highly recommend
Credentials
-
Customer Service: Knowledge Management
LinkedInOct, 2021- Sep, 2024 -
Customer Service Foundations
LinkedInSep, 2021- Sep, 2024 -
Managing a Customer Service Team
LinkedInSep, 2021- Sep, 2024 -
Providing Legendary Customer Service
LinkedInSep, 2021- Sep, 2024 -
Working with Upset Customers
LinkedInSep, 2021- Sep, 2024 -
Writing Customer Service Emails
LinkedInSep, 2021- Sep, 2024 -
Hygienepassport
Elintarviketurvallisuusvirasto Evira
Experience
-
Localistico
-
United Kingdom
-
Software Development
-
1 - 100 Employee
-
Senior Customer Support Manager and Team Lead
-
Jan 2022 - Present
Leading Customer Support team and making sure that the level of support stays excellent while the company keeps on growing. Managing customer support, tracking result, reporting and making data-driven decisions based on the results. Creating new processes and constantly working closely with a product, solution engineering and customer success team.
-
-
Customer Support Manager
-
Feb 2021 - Jan 2022
Improving our help center and customer-facing documentation. Creating new processes and adding more automation for support. Working closely with the product team in the new product releases and common issues. Responsible for customer support and training the new support team members. Day to day contact of our customers.Business languages: ENG & ES
-
-
Customer Support Representative
-
Mar 2019 - Jan 2021
First support person hired in the company. Creating the new help center and implementing new support processes and automating the workflows. Onboarding new customers and daily solving customer issues and questions related to the tool and local marketing platforms. Working closely with the customers, Customer Success team, and Product team. Reaching the customer happiness of 95%.Business languages: ENG and ES
-
-
-
Kippis
-
Brazil
-
IT Services and IT Consulting
-
Co-Founder
-
Mar 2017 - Apr 2019
-Community management -Social media campaigns -Website maintenance, Wordpress -Blogs -Content marketing -SEO -Community management -Social media campaigns -Website maintenance, Wordpress -Blogs -Content marketing -SEO
-
-
-
Bookex
-
Netherlands
-
Computer Software
-
Technical Support Specialist
-
Nov 2018 - Mar 2019
- Proactive customer management - Problem-solving - Customer support - Customer happiness - Building demos - Client communication - Testing and scanning accounts - Working with the sales and the developers - Onboarding - Customer Health Score - Blogs - Knowledgebase - Website maintenance with Github desktop - Proactive customer management - Problem-solving - Customer support - Customer happiness - Building demos - Client communication - Testing and scanning accounts - Working with the sales and the developers - Onboarding - Customer Health Score - Blogs - Knowledgebase - Website maintenance with Github desktop
-
-
-
Bookinglayer
-
Netherlands
-
Information Technology & Services
-
1 - 100 Employee
-
Technical Support Specialist
-
Jul 2018 - Mar 2019
- Proactive customer management - Customer success management - Problem-solving - Customer support - Customer happiness - Collecting data and creating reports to make data-driven decisions - Building and giving demos - Client communication - Testing and scanning accounts - Filter feature requests - Working with the sales and the developers - Onboarding - Customer Health Score - Blogs - Knowledgebase - Proactive customer management - Customer success management - Problem-solving - Customer support - Customer happiness - Collecting data and creating reports to make data-driven decisions - Building and giving demos - Client communication - Testing and scanning accounts - Filter feature requests - Working with the sales and the developers - Onboarding - Customer Health Score - Blogs - Knowledgebase
-
-
-
Six Store
-
Germany
-
Retail
-
1 - 100 Employee
-
Salesperson
-
May 2018 - Jul 2018
-Sales -Customer service -Orders -Visualisation -Sales -Customer service -Orders -Visualisation
-
-
-
Hoivanet
-
Individual and Family Services
-
1 - 100 Employee
-
Child Care
-
Feb 2016 - Jun 2016
-Childcare -Customer experience -Childcare -Customer experience
-
-
-
-
Management Assistant Trainee
-
Aug 2015 - Jan 2016
Management assistant of the CEO of City Link Tourist Maps, Sin Fin Surf Club and Off-Beat guest house -General management of a surf shop -Apartment management -Map distribution -Customer communication -Social media marketing -Event Organising Management assistant of the CEO of City Link Tourist Maps, Sin Fin Surf Club and Off-Beat guest house -General management of a surf shop -Apartment management -Map distribution -Customer communication -Social media marketing -Event Organising
-
-
-
Nordea
-
Finland
-
Banking
-
700 & Above Employee
-
Customer Production Officer
-
Jun 2015 - Jul 2015
-Managing bank documents -Customer communication -Internal communication -Work Strategies -Continuous Improvement of the Strategies -Managing bank documents -Customer communication -Internal communication -Work Strategies -Continuous Improvement of the Strategies
-
-
-
-
Customer Production Officer
-
Jun 2014 - Dec 2014
-Managing bank documents -Customer communication -Internal communication -Work Strategies -Continuous Improvement of the Strategies -Managing bank documents -Customer communication -Internal communication -Work Strategies -Continuous Improvement of the Strategies
-
-
-
R-kioski Oy
-
Finland
-
Retail
-
100 - 200 Employee
-
Cashier
-
Aug 2013 - May 2014
-Customer service and experience -Cash register and report -Orders -Opening and closing the store -Customer service and experience -Cash register and report -Orders -Opening and closing the store
-
-
-
Posti Group Oyj
-
Finland
-
Transportation, Logistics, Supply Chain and Storage
-
700 & Above Employee
-
Postman
-
Apr 2012 - Aug 2013
-Deliver the mail -Sort the mail -Open the office -Receive the mail to the office -Deliver the mail -Sort the mail -Open the office -Receive the mail to the office
-
-
-
McDonald's Corporation
-
Food and Beverage Services
-
1 - 100 Employee
-
Cashier
-
Sep 2011 - Apr 2012
-Customer service and experience -Cleaning -Cash register -Customer service and experience -Cleaning -Cash register
-
-
-
Helsingin kaupunki – Helsingfors stad – City of Helsinki
-
Finland
-
Government Administration
-
700 & Above Employee
-
Summer Staff
-
Jul 2011 - Aug 2011
-Media education workshop for kids -Writing blogs -Media education workshop for kids -Writing blogs
-
-
Education
-
2013 - 2016
Haaga-Helia University of Applied Sciences
Bachelor’s Degree, Degree Programme in Modern Languages and Business Studies for Management Assistants -
2009 - 2012
Kallio Upper Secondary of Performing Arts
High School, General Education
Community
