Experience

Maine Standards

• United States
• Medical Device
• 1 - 100 Employee

• Customer Service Specialist

  • Mar 2013 - Present

• Sales Support Associate

  • Nov 2018 - Jul 2019



Maine Standards Company LLC

• Lead Customer Support Specialist

  • Sep 2018 - Nov 2018

• Customer Support / Data Entry

  • Sep 2013 - Sep 2018



Maine Standards Company

• Document Control Assistant

  • Mar 2013 - Sep 2013

  Assisting QA/RA with document control, batch records and review of quality records. Scanning of QA records, Manufacturing SOPs, Device History Records (DHRs), and Design History Files (DHFs)Assisting with all aspects of document controlFinal reviews of DHRsParticipate in quarterly reviews, updates, and filing of all QA records Assisting QA/RA with document control, batch records and review of quality records. Scanning of QA records, Manufacturing SOPs, Device History Records (DHRs), and Design History Files (DHFs)Assisting with all aspects of document controlFinal reviews of DHRsParticipate in quarterly reviews, updates, and filing of all QA records



Meridian Life Science, Inc.

• Account Support Specialist

  • 1992 - Oct 2012

  •Support Business Development Managers with timely and accurate communication of pricing, special product requests, and product availability. •Support USA-based and international distributors by providing special pricing, approval and availability of samples, and technical information.•Communicate with suppliers and internal functional groups to obtain product information including but not limited to pricing, format deviations and availability. Responsible for pricing approvals and data entry of supplier acquired information.•Review current distributors’ sales performance in accordance to their agreements. Identify and qualify companies for potential addition to the distributor network. •Track supplier response time for company metrics.•Prepare weekly sales and order reports.•Develop templates in GoldMine database (customer and partner database) for account support and the customer service team to provide efficient and consistent information to the customers.•Key support for the GoldMine database and Q&A (DOS Product Database) by providing training and problem resolution to all MLS departments.•Working in an ISO 9001:2008 registered company



Pezrow Food Enterprises

• Administrative Assistant

  • May 1989 - Aug 1992

  •Received incoming phone calls, provided customer support and forwarded all customer orders to the corporate office.•Provided support to several New England Sales Representatives, including creating sales forms to provide their customers.•Completed bill back forms for product recovery from the customers' stores.•Provided secretarial duties typing letters and preparing presentations •Received incoming phone calls, provided customer support and forwarded all customer orders to the corporate office.•Provided support to several New England Sales Representatives, including creating sales forms to provide their customers.•Completed bill back forms for product recovery from the customers' stores.•Provided secretarial duties typing letters and preparing presentations



Theodore N. Scontras Inc. / Portland Pier Office Center

• Receptionist / Secretary

  • 1986 - 1987

  •Provided general secretarial service typing forms, letters, leases, contracts, and brochures.•Prepared own payroll.•Provided receptionist using a 14-line switchboard, supporting 10 different companies. •Provided general secretarial service typing forms, letters, leases, contracts, and brochures.•Prepared own payroll.•Provided receptionist using a 14-line switchboard, supporting 10 different companies.