Experience

Aperek, A Premier Inc Company

• IT Services and IT Consulting
• 1 - 100 Employee

• Manager, Technical Content

  • 1999 - Present

  Originally worked for MediClick, Inc. MediClick was a small, dynamic company where everyone on the team did whatever was needed. Premier acquired MediClick in 2014. Create and maintain the user assistance for an ERP application (Materials Management, Accounts Payable, General Ledger, Fixed Assets) and a sourcing, spend analysis, and contract management system, including mobile modules. The ERP is sold to large IDNs (medical centers with multiple hospitals). Managed a small staff for this effort. Size is about 8000 "paper" equivalent pages, embedded in the application(s). Developed a program to create and market a revenue-generating courseware product. Involved: writing requirements and RFPs; vetting potential vendors (including bids, site inspections, security evaluations, etc.); determining costs (budget was $0.5M); selecting a vendor; creating the business plan; acquiring approvals, etc. Studied sample SCORM code and LMS functioning to learn the technical environment. Responsibilities as an individual contributor, in addition to management: Ongoing at Premier, Inc., until retirement in 2023: - Design information set/user assistance architecture. - Develop content. Included coding in HTML, writing CSS files, and Javascipt. - Create and edit graphics for user assistance, Marketing, and other internal and external clients.* - Create and produce audio/video modules, available to customers from application menus. - Handle technical support calls when needed. I had my own agent phone line and my own queue. This task was an excellent opportunity to talk to customer users, and collect input on the product documentation. Previous. with MediClick: - Created and deployed a public web site for the original company (MediClick) and the internal employee intranet. - Created whitepapers and image-rich marketing materials for publication. Before acquisition, conceived and ran two marketing campaigns. *List of tool fluencies available in resume. Show less



Premier, Inc

• Retired in Feb, 2023. Previous to retirement: Technical Content Manager at Premier, Inc.

  • Sep 2001 - Feb 2023



SAS Institute, Cary NC

• Director, Documentation Development Division

  • 1985 - 1998

  Built and managed the Documentation Development Department at SAS Institute, Cary, NC. Seven direct reports (managers). About 40 indirect reports. Our group generated a corporate revenue stream of multiple millions of dollars per year. The group created hundreds of books sold by SAS, and thousands of pages of online information of different types, deployed across 10 platforms. Online information was designed for translation into ten languages. I personally wrote about ten published books of significant size, and a comparable amount of online information. Conceived, created, and marketed a student compiler product for the C language. Directed retooling from an in-house proprietary system to an SGML-based system, including review and selection of vendor products (such as content management tools, text editors, etc.), contract negotiation, test implementation, and integration. Coordinated structural reorganization and training as needed to deploy and bring new systems on stream. This effort completely replaced tools and processes for 50+ staff and managers, and defined new operations. Show less



AT&T Bell Laboratories and AT&T Information Systems

• Supervisor, Systems and Applications Documentation

  • 1980 - 1985

  Built and managed an organization of about 30. Directed very large projects covering multiple, diverse technologies. Multi-million budget responsibility. Pioneered the creation of online information for computer-based products including applications, languages, databases, and operating system deployment. In the early 1980s, there was no "Windows," no Internet (except primitive server-to-server communication a la DARPA), and no browsers to render "help" text and images on line. I was part of the Bell Labs/AT&T Information Systems team who developed these things for our needs, and the C language programming group I directed built several of them. Developed all system and application documentation for the first personal computers sold by Bell Labs/AT&T and the first UNIX PC in the industry. Personally, designed page and book formats, and did production QA with the publisher R. R. Donnelly. Wrote marketing brochures and copy for sales of these products. Pioneered technical writing best practices for computer applications for end users who were not computer specialists. No writing practices -- common or otherwise -- existed prior to this period, since PCs and PC applications were new. This effort involved collaboration with others in the industry, and with various educational institutions who were initiating the first "Technical Writing Programs." In addition, I gained experience with complex technologies related to radar and digital data switches. Managed projects and staff documenting very large digital switches (5ESS and similar). Created the information architecture and supervised staff doing the content creation. My name is in "Engineering and Operations in the Bell System." Show less



University of Michigan and abroad

• see above

• University positions in research (test design, norms, analysis) and teaching (ESL, English lit.)

  • Jan 1959 - Jan 1959

  Dates not given. NOT 1959 Research and development of nationally administered tests. Advanced statistics and norming. Consultant for ETS (Educational Testing Service in Princeton, NJ). Documentation of test norms; administration protocols, and requirements, as a secondary responsibility. Teaching university classes. Dates not given. NOT 1959 Research and development of nationally administered tests. Advanced statistics and norming. Consultant for ETS (Educational Testing Service in Princeton, NJ). Documentation of test norms; administration protocols, and requirements, as a secondary responsibility. Teaching university classes.