Experience

ATC Aviation Services AG

• Germany
• Airlines and Aviation
• 1 - 100 Employee

• DHL Aviation Cargo Revenue Management and Pricing Analyst

  • Apr 2021 - Present



H&R Block

• United States
• Retail
• 700 & Above Employee

• Tax Professional

  • Nov 2017 - Present

  • Manage appointment pipeline by proactively calling clients and maintaining records of all contact in the CRM tool • Demonstrate outstanding customer service leading up to and during the tax appointment • Actively listen to customer needs and goals and demonstrate genuine care in presenting tailored financial advice • Manage appointment pipeline by proactively calling clients and maintaining records of all contact in the CRM tool • Demonstrate outstanding customer service leading up to and during the tax appointment • Actively listen to customer needs and goals and demonstrate genuine care in presenting tailored financial advice



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Customer Relationship Advocate

  • Jul 2020 - Mar 2021



AirBridgeCargo Airlines LLC

• Airlines and Aviation
• 200 - 300 Employee

• Revenue Capacity Control Analyst

  • Apr 2018 - Mar 2020

  • Optimized flight routes for transatlantic aircraft capacities based in booking curves and market analysis • Developed revenue management reporting and visualized trends in management dashboards • Managed strategic pricing guidelines and discount levels for tender process with key accounts • Optimized flight routes for transatlantic aircraft capacities based in booking curves and market analysis • Developed revenue management reporting and visualized trends in management dashboards • Managed strategic pricing guidelines and discount levels for tender process with key accounts



Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Revenue Management Analyst Cargo

  • Sep 2014 - Mar 2018

  • Managed short-term and contractual pricing and discount policies to sustain business profitability based on revenue results and market trends for up to 115 flights per week • Secured incremental $1.4 m revenue per year through innovative pricing strategies ex US • Developed pricing strategy and structure for new markets, products and services in the Americas • Managed contractual commitments in and out of the Americas to optimize network utilization • Managed short-term and contractual pricing and discount policies to sustain business profitability based on revenue results and market trends for up to 115 flights per week • Secured incremental $1.4 m revenue per year through innovative pricing strategies ex US • Developed pricing strategy and structure for new markets, products and services in the Americas • Managed contractual commitments in and out of the Americas to optimize network utilization



Lufthansa Cargo

• Airlines and Aviation
• 700 & Above Employee

• Regional Process Manager

  • Apr 2012 - Sep 2014

  • Analyzed KPIs for performance quality of Customer Service and Warehouse Handling and coordinated measures for improvement with local management• Challenged existing procedures and rules to improve service quality and productivity• Trained Sales and Handling staff in new software applications• Project Coach for Lean Implementation including 5S, Kanban, Value Stream Design in the Chicago office

• Regional Process Coach, USA Midwest & Canada

  • 2004 - Mar 2012

  • Monitor KPIs and customer feedback and continuously improve service quality in accordance with Cargo 2000, security and customs requirements• Communicate process changes to managers and staff and audit implementation• Train staff on all new internal software applications• Implemented a Service Excellence Scorecard to improve service quality of the Customer Service Department

• Sales Steering Specialist, USA Midwest

  • 2003 - 2004

  • Developed regional revenue budgets to individual targets and monitor sales performance• Identified export sales potentials within the region through thorough market analysis • Boosted short term sales by designing and monitored local sales promotions• Increased the utilization of online booking channels by local customers • Implemented Service Excellence Scorecard to improve quality of Customer Service Department



Lafrentz Bau- und Beteiligungsgesellschaft mbH

• Hamburg Area, Germany

• Apprentice as Industrial Clerk

  • 1995 - 1998

  Performed accounting tasks for subsidiaries of a medium sized construction company (payroll, accounts receivable, accounts payable, profit & loss statement, balance sheets, inventory) Performed accounting tasks for subsidiaries of a medium sized construction company (payroll, accounts receivable, accounts payable, profit & loss statement, balance sheets, inventory)