Experience

Doherty Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Operations & Executive Assistant

  • Jan 2023 - Present

• Operations & Executive Assistant

  • Jan 2022 - Present

  My responsibilities include, but don’t stop at: -Assist the company CRO in day-to-day operations -Liaise with all stakeholders in the company -Communicate with clients and ensure projects' timelines are met efficiently -Coordinate with employees/different departments regarding projects and HR-related functions -Follow-up purchase orders; Manage Invoices; Manage and Update the database -Prepare and send regular company reports, maintaining a clean database -Addresses employees' concerns and needs -Send and respond to admin/customer emails -Manage and update the service database /CRM -Attend to customers’ requests and concerns -Set Appointments with Business owners and/or Managers -Research



Increase Hunters

• United States

• Chief Operating Officer

  • Jun 2019 - Present

  Roles and Responsibilities  EA to the CEO  Manages day-to-day operations  Liaise with all stakeholders in the company  Coordinate with Coaches and Claim Managers  Reviews current company Pipeline (Pipedrive) status  Prepare and send regular company reports, KPI and goal for the following month, quarter and annual  Reports to the CEO company overheads  Plan team activities such as R and Rs  Address employees’ concerns and needs and performs HR roles Roles and Responsibilities  EA to the CEO  Manages day-to-day operations  Liaise with all stakeholders in the company  Coordinate with Coaches and Claim Managers  Reviews current company Pipeline (Pipedrive) status  Prepare and send regular company reports, KPI and goal for the following month, quarter and annual  Reports to the CEO company overheads  Plan team activities such as R and Rs  Address employees’ concerns and needs and performs HR roles



Ethnolink

• Australia
• Translation and Localization
• 1 - 100 Employee

• EA to the CEO / Senior Project Manager

  • Jul 2014 - Jun 2019

  Roles and Responsibilities  EA to the CEO  Manages day-to-day operations  Liaise with all stakeholders in the company  Communicate with all the Australian translators and ensure all current projects are within the project timeline  Talks to potential corporate clients for future projects and send them sales quotes  Quote and secure projects with potential clients  Coordinate with employees/different departments regarding translation work  Follow-up purchase orders; Manage Invoices; Manage and Update the database/quoting system  Prepare and send regular company reports, KPI and goal for the following month, quarter and annual  Manages employees in the Philippines  Reports to the CEO company overheads and activities  Addresses employees concerns and needs  Provides coaching, managerial and HR functions for the Philippine team stakeholders



Air-Met Scientific

• Australia
• Wholesale
• 1 - 100 Employee

• Virtual Assistant/Team Lead Service Coordinator/Appointment

  • Nov 2013 - Jun 2014

  Roles and Responsibilities  Send and Respond to admin/customer emails  Coordinate with employees/different departments for service work  Call customers for payment follow-up  Follow-up purchase orders  Manage Invoices  Manage and Update the service database/CRM  Completes Data Entry for Service work  Attend to customers’ requests and concerns  Set Appointments with Business owners and/or Managers for Service-Related Business  Web Research  Prepare Weekly and Monthly Reports



Aegis, Inc. (Salliemae)

• Philippines

• Account Escalation Specialist (Customer Service)

  • Jul 2008 - Sep 2013

  Roles and Responsibilities  Taking supervisory calls and processing customers’ request.  Admin tasks – team monitoring – team numbers, performance, projects. Call back response Team  update customers of the progress of the review that is being made on their accounts. Account Transcriptionist  Transcribe comments or feedback made by customers through the Automated System.  Send daily and month – to – date reports to upper management. Refund Approver  Thoroughly review accounts to ensure refund request is valid.  Only 4 specialists are chosen including myself. Sales Representative  Process loan applications and help customers to get approved. Back Office Department  Work on requests sent by our specialist who take calls.  Communicate with other departments to ensure all tasks are done.  Send daily and month – to – date reports to upper management.