Experience

Maison des Professions Libérales Grand Ouest

• France
• Civic and Social Organizations
• 1 - 100 Employee

• Conseillère en formation

  • Mar 2019 - Present

  - Accueillir, accompagner, informer sur les besoins de formation ( création ou gestion et développement de l'entreprise ) - Conseiller et élaborer un plan de formation - Gestion administrative et logistique du dispositif de formation - Collaborer avec l'ensemble des intervenants, formateurs internes - Animation de réseaux auprès de nos clients, partenaires et autres acteurs externes. - Définir et mettre en œuvre des actions commerciales de promotion de la formation. - Accueillir, accompagner, informer sur les besoins de formation ( création ou gestion et développement de l'entreprise ) - Conseiller et élaborer un plan de formation - Gestion administrative et logistique du dispositif de formation - Collaborer avec l'ensemble des intervenants, formateurs internes - Animation de réseaux auprès de nos clients, partenaires et autres acteurs externes. - Définir et mettre en œuvre des actions commerciales de promotion de la formation.



DITA EYEWEAR

• Retail Apparel and Fashion
• 1 - 100 Employee

• Account Administrator BtoB

  • Oct 2018 - Feb 2019

  - Assist with placing of orders, refunds, or exchanges - Provide accurate, valid and complete information by using a variety of tools - Handle customer complaints, provide appropriate solutions and alternatives within agreed time limits; follow up to ensure resolution - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Meet personal/customer service team sales targets - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Maintain a high level of professionalism with clients and working to establish a positive relationship with every customer Show less



Pfizer

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Procurement Coordinator in Vendor Maintenance Team (EPTC ) / Contractor

  • Aug 2017 - Jul 2018

  - Receive MDG-S Change Requests (CR), prioritise and process CRs for new, routine or complex vendor changes or for critical/rush requests as assigned, in a timely manner and within SLA (24h)- Obtain necessary documentation, if not included on the CR.- Process change requests and expedite approvals, as required.- Contact internal customers to clarify or provide information, as necessary, to process change request or provide existing vendor ID information.- Maintain standards on names, address, banking and tax information.- Ensure proper processing of the CRs to avoid vendor duplication - Liaise with requestor and suppliers to resolve issues when necessary.- Involvement in Vendor process improvements.- Support Vendor Maintenance activities by responding to customer telephone, fax and email communications promptly and courteously.- Identify and provide immediate resolution on internal customer issues utilising existing tools and systems.- Manage all email traffic in the shared team inbox Show less

• Procurement Coordinator in Purchase Requisition Team (EPTC) / Contractor

  • Mar 2017 - Aug 2017

  - Coordinate purchasing activities relating to suppliers, in accordance with the company documented requirements, in a timely manner and within SLA (24h)- Receive Ariba requisitions, review and process for approval on ERP system such as Ariba / E1 / SAP / SUN for complex and routine orders for France, Poland, AFME, Czech Republic, Bulgaria, Slovakia, Romania, IE, and UK.- Ensure commodity, contract and preferred supplier compliance.- Contact internal customers to clarify or provide information as necessary to obtain acceptable sourcing information- Resolved quality and service problems and escalate to appropriate contact when necessary- Supported Procurement Helpdesk activities (tel, fax , email communications promptly and with courtesy)- Maintain, develop relationships with relevant markets, and meet the Service Level Agreement requirements. Show less

• Administrator for the EPTC Manager / Contractor

  • Aug 2016 - Feb 2017

  - Perform administration duties : manage diary, mailbox , schedule meetings, travel, accommodation and appointments for the EPTC Manager- Prepare presentations for internal and external use- Manipulate statistical data, maintain internal database and documentation.(Excel, SharePoint)- Prepare onboarding and arrange introduction training for new staff members - Assist colleagues whenever necessary- Order equipement for the team - Liaise with staff in other departments and with external contacts- Arrange external eventsProjects: Issue resolution project- Process to the Purchase Order closure via SAP and the creation of ticketing.Bank Confirmation - Review bank details in to the ERP system MDG (Master Data Governance) and ensure all data match to the documentation provided and verify the bank details on tool such as Bank Almanac Show less



Mace Promotions

• Ireland
• Advertising Services
• 1 - 100 Employee

• Sales Support Administrator

  • Feb 2016 - May 2016

  - Using internal system to produce quotations - Raising purchase orders - Arranging deliveries - Generating and managing customer reports - Processing stock orders - Assisting with idea generation and preparation of client presentations - Providing outstanding customer service - Liaising with all departments to ensure projects are delivered within budget and on time - Using internal system to produce quotations - Raising purchase orders - Arranging deliveries - Generating and managing customer reports - Processing stock orders - Assisting with idea generation and preparation of client presentations - Providing outstanding customer service - Liaising with all departments to ensure projects are delivered within budget and on time



Google Adwords Consultant

• Canada
• Advertising Services
• 1 - 100 Employee

• Online Marketing Specialist

  • Sep 2015 - Feb 2016

  - Advise clients on advertising options and Google tools and provide technical support to the customer - Coordinate with other departments to expedite the resolution of any customer concerns - Manage client accounts on behalf of Google - Work on a range of advertising and marketing campaigns ( search , display , YouTube , application mobile) and give feedback to improve ROI - Handle a large volume of call , email and chat - Advise clients on advertising options and Google tools and provide technical support to the customer - Coordinate with other departments to expedite the resolution of any customer concerns - Manage client accounts on behalf of Google - Work on a range of advertising and marketing campaigns ( search , display , YouTube , application mobile) and give feedback to improve ROI - Handle a large volume of call , email and chat



Goldstar

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager for Goldstar - National Pen

  • Sep 2014 - Jul 2015

  - Manage & monitor sales orders on a daily basis ensuring all orders are on schedule via ORACLE. - Provide administration support to the sales manager regarding the customer's account and other duties (post catalogue, sample, booking meetings, and detailed report of the team meeting...) - Follow up quickly all the enqueries such as sample, catalogue, artwork request, ect in a timely manner and within SLA (24h) - Assist the team in preparing marketing materials such as catalogue 2015/ updating customer database /TRADE SHOW CTCO in Lyon (FR) - Liase with all department : production, design, finance, mailroom, purchasing, shipping - Communicate with customer and colleagues via email , phone, and in-person mettings (TRADE SHOW CTCO) Projects: Marketing Campaign and Trade Show CTCO - Assitant Marketing - Maintain and analyse statistic data of the marketing campaign - Provide weekly report regarding marketing campaigns to the sales manager and to the team - Assist the team in preparing marketing materials such as Email marketing, Catalogue ,customer database and administration duties for Trade show in France (CTCO in Lyon) - Participate to the trade show CTCO to promote new products and strengthen customer relationship Show less



BrittanyFerries

• United Kingdom
• Maritime Transportation
• 1 - 100 Employee

• Stewardess / Summer job

  • Jul 2014 - Aug 2014

  - Accommodate the passengers - sure the service, the sale and the cashings - rticipate in the fueling of the ship and supply of the retail outlets - Takes part in the good order and the cleanliness of the ship - Compliance implementation with the rules of hygiene and security of the people - Accommodate the passengers - sure the service, the sale and the cashings - rticipate in the fueling of the ship and supply of the retail outlets - Takes part in the good order and the cleanliness of the ship - Compliance implementation with the rules of hygiene and security of the people



Napapijri & Hebene clothing shop

• Brest

• Asstistant to the sales manager / Summer job

  • Jul 2012 - Aug 2012

  - Customer Home - Inform and present products => Advisor - Supplying rays - Organize and display showcase products - Labeling Products • Cashing - Customer Home - Inform and present products => Advisor - Supplying rays - Organize and display showcase products - Labeling Products • Cashing