Experience

Life Insurance Direct

• Australia
• Insurance
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2020 - Present

  Result driven Customer Success Manager with reporting lines directly to the CEO. Providing report analysis of trends in customer behavior and user experience. Managed Customer Care Team Result driven Customer Success Manager with reporting lines directly to the CEO. Providing report analysis of trends in customer behavior and user experience. Managed Customer Care Team



Paradigm Group

• United States
• Financial Services

• Insurance Administrator

  • Sep 2019 - Aug 2020

  I am an experienced insurance administrator specialising in personal insurance. I have a demonstrated track record working in a fast-paced, forward-looking team. Supporting a busy adviser and insurance clients in need of a fast turn around and quality work. My skill set is based on utilising XPLAN, Risk Researcher, Insurance Quoting tools, DocuSign, MS Office, and normal insurance administration duties. I have an excellent phone presence and am comfortable chasing clients to discuss their medical records, financial information and any outstanding payment details. Show less



TPG Telecom

• Australia
• Telecommunications
• 700 & Above Employee

• Customer Service Team Lead

  • Jul 2012 - Sep 2019

  Started as a Customer Service Representative and then worked for the Complaints Resolution Team where I manage customer concerns that have been escalated to the Telecommunications Industry Ombudsman (TIO) and consumer Customer Relations. Liaised with the TIO, the customer and internal departments to achieve a fair and reasonable resolution. Assessed and make recommendations for credit or compensation where required. Analysed the root cause of complaints and suggest process improvements. I was also a Customer Service Team Lead for almost 4 years in TPG. I handle staff after their deployment from training. Ensures the team meets the target on a monthly basis including NPS, QA, Attendance and productivy. Show less