Experience

Goldsmiths

• United Kingdom
• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Supervisor

  • Jul 2022 - Present



Card Factory

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Sep 2019 - Jul 2022



Native

• Guadeloupe
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Customer Service Liaison

  • Jan 2019 - Sep 2019



Ibis Styles West Glasgow

• Reservations

  • Jul 2018 - Nov 2018



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Selling Assistant - Lingerie Advisor

  • Oct 2017 - Jul 2018



MILLENNIUM HOTELS LIMITED

• United Kingdom

• Part time Reservations Clerk

  • May 2017 - Oct 2017

  To ensure all calls are answered in a timely and efficient manner. Ensure all reservations are in order with relevant payments taken and update in the cashier notes. Liaise with all departments regarding any specific requirements for the guest prior to arrival. Sending all confirmations/brochures via email, fax, letter and forwarding receipts to guests. To ensure all calls are answered in a timely and efficient manner. Ensure all reservations are in order with relevant payments taken and update in the cashier notes. Liaise with all departments regarding any specific requirements for the guest prior to arrival. Sending all confirmations/brochures via email, fax, letter and forwarding receipts to guests.



Hallmark Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Part time Resevationist

  • Jul 2013 - Jul 2015

  To ensure all calls are answered in a timely and efficient manner. Ensure all reservations are in order with relevant payments taken and update in the cashier notes. Take all non-refundable payments. Liaise with all departments regarding any specific requirements for the guest prior to arrival. Sending all confirmations/brochures via email, fax, letter and forwarding receipts to guests To ensure all calls are answered in a timely and efficient manner. Ensure all reservations are in order with relevant payments taken and update in the cashier notes. Take all non-refundable payments. Liaise with all departments regarding any specific requirements for the guest prior to arrival. Sending all confirmations/brochures via email, fax, letter and forwarding receipts to guests



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Group Manager

  • Jan 2009 - Jun 2013

  Lead/motivate a team of 4 Reservations Agents to ensure all are conversant with their daily duties and responsibilities within the department. Ensuring all staff members are up to date with Health & Safety aspects and to carry out one to one staff training and conduct their Appraisals. Receiving requests for group bookings of rooms (10 up to 200 rooms). Either meet the guest or send an email/fax/letter quotation meeting and trying to exceed their expectations. Sending full written Proposals with all the relevant requests with the billing requirements. Acting as Duty Manager, overseeing the running of each department and ensuring a full Walk Around of the Hotel is carried out to the requirements of the Hotel.



Menzies Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Jun 2005 - Jan 2009

  Ensure the Reservations Department is running smoothly and efficiently. Manage a small team of 2 Reservations Agents. Update all relevant websites on a daily basis to ensure Rate Parity. Process all group enquiries by contracting and following up on payments etc. Collating on a weekly basis the following two months Average Fair Rate. Attend the HOD meeting and present the following two weeks business, highlighting all VIP’s, special requirements, ETA of groups, dinner timings etc, Menus etc.



Hilton Hotels Worldwide

• Hospitality
• 1 - 100 Employee

• Group Coordinator

  • Jan 2002 - Jun 2005

  September 2002 – October 2005Hilton Hotel Revenue AdministratorEnsure accuracy and completeness of client bills for functions. Carry out all duties requested by the Revenue Manager. Process all incoming correspondence in Reservations Office. Input rooming lists, process deposit payments by credit/debit card. Follow up up unconfirmed or option bookings. Update financial figures.Conference & Banqueting Sale ExecutiveLiaised with Clients regarding event organisation. Managed board meeting and up to 80 delegate conference/dinners. Distributed brochures, event agreements, proposals etc to Clients. Collated performance statistics and prepare monthly reports. Ensuring ‘attention to detail’ always.



Marriott

• United Arab Emirates
• Hospitality
• 500 - 600 Employee

• Conference Coordinator

  • Aug 1988 - 1999

  1988 – 1999Marriott Hotel Executive Meeting Co Ordinator (1997-1999)Meet Clients and discuss requirements for meetings/private dinner/conferencing/dinner dances. Ensure all requirements were met and followed up with Contracts etc. Reservations Supervisor (1988-1997)To ensure the day to day tasks were completed fully and on time. Prepared information for strategy meetings. Chaired strategy meetings when Rooms Revenue Manager unavailable. Ensure MARSHA (hotel rooms system) balanced with our inhouse system. Reviewed the demand forecasting system. Maintained departmental rotas, staffing and performance reviews. Achieved departmental award, competed for by all Marriott European Departments, based on financial performance and customer feedback. Numerous awards for receiving 100% Test Call results