Customer Support Specialist

• Aug 2022 - Present

• Handling and serve customer through LiveChat, whatsapp, e-mail, phone call, and face to face directly. • Expert ability to accurately determine needs. • Effective at rendering assistance in identyfing and evaluating. • Taking ownership of customer issues and monitoring problems through to resolution.• Gathering customer feedback to share it with our related team for improvement. • User satisfaction achieved 4.8/5.

Customer Experience

• Jun 2022 - Aug 2022

Topremit is the #1 online financial technology services for remittance in Indonesia that aims to simplify people's lives when sending money abroad from Indonesia.• Handling and serve customer through LiveChat, whatsapp, and phone call;• User satisfaction achieved 4.9/5;• Got promoted as full timer within 2 months internship.

Voice Over

• Jul 2021 - Present

• Conducting research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing the findings. • Create both written and verbal media for both private and public consumption. • Accustomed to making sound recordings based on writings made or articles found from several sources to be included in the content. • Skilled in setting voice pressure, reading pauses, and maintaining tonality to provide results that match the topic of the content raised. • Already monetized. Hita Batak Channel is batak tribe content that contains culture, stories, genealogy or tarombo, clans, batak films, and inspiration from batak people. This channel will expose the power and characteristics that exist in the Batak Toba tribe as a sense of love and pride to the homeland, especially the Batak land. Show less

Book Author

• May 2020 - Dec 2020