Experience

Devoted Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Member service guide

  • Oct 2023 - Present

  Houston, Texas, United States



H-E-B

• United States
• Retail
• 700 & Above Employee

• Operations Manager - Deli

  • Jun 2015 - Apr 2023

  Responsible for monitoring and controlling costs, tracking sales data, and meeting/exceeding financial goals. Our Team was up year over year (on average) 13-15%, 8 percent above store trend by focusing on coaching/training in customer engagement. I lead the rollout in CID (continuous improvement design) which optimized workflow and lead to a 5% labor cost reduction.



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Kitchen Manager

  • Mar 2014 - Jun 2015

  The Woodlands, Texas, United States I lead the kitchen through opening of the Woodlands location. On opening, sales were 50% above projections. I focused heavily on coaching and training/cross training in this role to ensure we had adequate staffing, and continued to support healthy business growth. I directed production levels, was responsible for health and safety including documentation.