Experience

Chesterfield County Public Library

• United States
• Libraries
• 1 - 100 Employee

• Assistant Branch Manager

  • Feb 2023 - Present



Appomattox Regional Library System

• United States
• Libraries
• 1 - 100 Employee

• Adult and Digital Services Librarian

  • Sep 2018 - Feb 2023

  Evaluate and purchase technology upgrades for eight branches Troubleshoot technology issues for staff and customers Manage digital database subscriptions, for services such as Overdrive, Hoopla, and Ancestry Present programs on local history, tax updates, and digital resources offered by the library Create marketing material such as brochures, social media announcements, website updates, and program flyers Help customers locate materials Coordinate and assign training for staff Order adult bestsellers, DVDs, Music, and Audiobooks Assist customers with computer tasks, such as job applications or locating resources. Circulation tasks, including checking materials in and out to customers Create cheat sheets for staff on circulation or administration on Google Drive products Evaluate companies for the library's technology Maintain Equipment Inventory Manage Library Meeting Room Reservations Show less



Chesterfield County Public Library

• United States
• Libraries
• 1 - 100 Employee

• Customer Services Supervisor

  • May 2015 - Sep 2018

  Supervise Staff Create and deliver performance evaluations Scheduling Create reports Manage Patron Disputes Track and Document Technology Difficulties and Work with Other Departments to Resolve Check materials in and out Train volunteers on library tasks Provide and encourage customer driven service Assist with planning programs such as a local history and genealogy program Contribute to outreach with the librarian team at the YMCA and Food Bank Interview and select new staff Lead committees, such as Tech Council Collaborate with colleagues to on a proposal for new technology to improve library customer service Manage staff conflicts Train new staff on customer service and technology Assist customers with learning and using technology Conduct reference interviews on topics ranging from gardening to medical questions Input data for library cards and monthly statistics Provide reader's advisory to customers Recommend materials to collection management for purchasing Show less



Petersburg Public Library

• Petersburg, Virginia

• Customer Service Manager/Library Assistant II

  • Jun 2012 - May 2015

  Manage staff Schedule staff Check materials in and out using TLC Assistance with basic computer skills Send out overdue notices Process fines Handle reserves list Shelve materials Frontline customer service Assit patrons with health information research Assist with promotion of Summer Reading Program 8 Certified hours of Health Literacy training by National Library of Medicine Manage staff Schedule staff Check materials in and out using TLC Assistance with basic computer skills Send out overdue notices Process fines Handle reserves list Shelve materials Frontline customer service Assit patrons with health information research Assist with promotion of Summer Reading Program 8 Certified hours of Health Literacy training by National Library of Medicine



Greensboro Public Library

• Greensboro/Winston-Salem, North Carolina Area

• Intern

  • Feb 2012 - May 2012

  • Assisted Children’s Librarian with story time and other programs • Completed reading responses to articles about women and librarianship • Created a Book Display of books featuring strong female characters for all grades • Assist Patrons with computer usage • Recorded internship experiences on Digication e-portfolio software • Answered patron’s queries • Assisted Children’s Librarian with story time and other programs • Completed reading responses to articles about women and librarianship • Created a Book Display of books featuring strong female characters for all grades • Assist Patrons with computer usage • Recorded internship experiences on Digication e-portfolio software • Answered patron’s queries



Hege Library: Guilford College

• Greensboro/Winston-Salem, North Carolina Area

• Circulation Desk Student Assistant

  • Aug 2009 - May 2012

  • Shelved returned materials • Processed books for patrons using sisri work flows to check materials in and out • Processed funds, including fax fees & fines • Trained new employees by walking them through workflows system • Handled patron’s questions & concerns • Located requested materials and investigate return claims • Accomplished shelf reading to assure proper order during the summer • Assisted Library Director with collection development for popular reading materials section • Assisted Circulation Desk Manager with collection development for the small children's section • Acted as the on call library assistant while employees were out of town Show less



Quaker Leadership Scholars Program

• Student Leader

  • Aug 2009 - May 2012

  Food Committee Leader • Purchase ingredients for potlucks and dinners for about forty plus members QLSP community • Prepared dinners and large food quantities for forty plus members of the QLSP community Food Committee Leader • Purchase ingredients for potlucks and dinners for about forty plus members QLSP community • Prepared dinners and large food quantities for forty plus members of the QLSP community



Bon Air Public Library

• Volunteer

  • Jun 2007 - Aug 2007

  • Shelved returned materials & located requested materials • Contacted patrons about items available for pick up • Transformed the reference and children’s desk to liven up the area for the summer reading program • Shelved returned materials & located requested materials • Contacted patrons about items available for pick up • Transformed the reference and children’s desk to liven up the area for the summer reading program