Experience

Alta Medical Management, LLC

• Outsource Team Coordinator and Training Coordinator

  • Jun 2015 - Present

  • Spearheaded the campaign to integrate multiple outsourced teams into the company’s workflow. • Facilitated buy in with current teams by building trust and selling the advantages of working with an offshore team member as part of lean work practices to aid with smaller tasks freeing up time for bigger billing challenges to be resolved.• Created reporting methods using Microsoft Office Suite to track progress of the work completed by our outsourced team; analyzing error trends to ensure quality standards are met.• Determined outsourced team productivity goals after assessing company needs. Show less

• Training Specialist

  • Sep 2013 - Present

  • Orchestrated on-site and virtual sales presentations and trainings for potential, new and existing clients on the positive impact utilizing our billing software and procedures has on increasing their collections and practice management.• Overhauled new employee onboarding programs to ensure successful transitions from training to live environments.• Coordinated advanced learning courses aimed at fostering personal growth for all employees and updated training aids to reflect process changes ensuring. consistent adoption of new procedures Show less



Alta Medical Management

• United States

• Medical Biller

  • May 2011 - Present

  • Integrated a smoother transition between an older and newer billing system aiding the ease of the Doctor’s daily tasks and increasing their revenue. • Collaborated team cohesiveness by promoting open communication, personal accountability and trust building. • Expanded maximum profitability for the healthcare provider’s by reviewing, appealing and proactively following up on unpaid and denied claims. • Integrated a smoother transition between an older and newer billing system aiding the ease of the Doctor’s daily tasks and increasing their revenue. • Collaborated team cohesiveness by promoting open communication, personal accountability and trust building. • Expanded maximum profitability for the healthcare provider’s by reviewing, appealing and proactively following up on unpaid and denied claims.

• Patient Customer Support/Office Support

  • May 2010 - May 2011

  • Streamlined office productivity and method clarification by implementing standardization of lean procedures. • Influenced continuous development by providing creative solutions to improve daily function within the company. • Transformed customer service skills while being results driven to sustain service levels above and beyond the standard requirements. • Streamlined office productivity and method clarification by implementing standardization of lean procedures. • Influenced continuous development by providing creative solutions to improve daily function within the company. • Transformed customer service skills while being results driven to sustain service levels above and beyond the standard requirements.