Head of Claims Department

• Apr 2015 - Present

Director of Claims Department

• 2012 - 2015

Property Loss Settlement Director

• 2008 - 2012

Building up the competitive advantage of PZU Group within the area of insurance contracts’ service including bancassurance. Strategic projects’ management (budgets exceeding 2 mln PLN).

Director of Claims Handling Regional Center

• 2005 - 2008

Managing the structure and processes on claims handling, motor vehicle insurance, property insurance, corporate and individual insurance, personal liability, personal accident or driver and passenger insurance, financial insurance and insurance concluded within the scope of the bancassurance channel. Implementing the strategy of PZU Group within the area of long term relations with external partners: banks, brokerage market, car dealers, cars repair network, external experts and appraisers.

Director of Claims Handling Department

• 1999 - 2005

Creating from the beginning the claims handling structures and the call center of the newly introduced in 1999 on the Polish market Generali Group. Implementing processes and procedures, participating in development of IT tools functionality, adjusting them to the needs of Generali Group on the Polish market. Managing the internal control processes, contacts with external auditors. Conducting the merger between Generali and Zurich companies within the area of structures and claims handling management systems. Show less