Experience

Orka Technology Group

• United Kingdom
• Internet Publishing
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2023 - Present



Carrot Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Associate Consultant

  • Jan 2023 - Aug 2023

  Recruiting candidates for pharma/life science market research and business intelligence roles. Head of Carrot's Social Committee.

• Associate Consultant

  • Feb 2022 - Dec 2022

  Carrot Recruitment was established in 2006 by Pharmaceutical industry professionals and we offer a range of contract and permanent recruitment solutions across a wide number of functions within the Pharma and Life Science industries. We partner with an impressive array of clients, from blue-chip Pharma and Biotech firms, through to a large variety of more boutique specialist consultancies. We’re passionate about client and candidate experience, and this is the backbone of everything we do. Our specialist and supportive customer service has been rated ‘world class’ by those we work with. Whether you’re potentially looking for a new opportunity or looking to attract talent to your team, we’d love to hear from you. Show less

• Resourcer

  • Jan 2022 - Jan 2022

  I am a specialist recruitment resourcer working within Pharmaceutical and Life Sciences Market Research and Business Intelligence; I specialise in matching talented individuals working within the Healthcare Market Research and Business Intelligence fields with market research agencies, pharmaceutical organisations and healthcare clients of all shapes and sizes across the UK, Europe and globally.For more information or a confidential chat please call me on 01625 541 034 or drop me a line to anna@carrotpharma.co.uk Show less



Peter's Irish Pub

• Pub Manager

  • Jul 2020 - Dec 2021

  - Managed a team of +12 staff and lead the recruitment, onboarding and training for all new staff - Achieved multiple promotions despite the COVID-19 pandemic, due to leadership and sales capabilities - Increased average daily sales by 60% (post-COVID) after a month of being manager. This was maintained with a slight increase during that period. - Implemented marketing strategies and events which led to October 2021’s revenue being 160% more than (pre-COVID) October 2019 - Carried out approximately €8,000 worth of stock inventory and management weekly Show less

• Bar Staff

  • Jan 2020 - Jul 2020



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Success Specialist

  • Feb 2021 - Jun 2021

  - Delivering the highest level of customer service for key pharmaceutical clients such as Medtronic and Covidien for all returned products and devices - Achieved a CSAT score of 96% consistently throughout tenure - Using SAP to ensure inbound and outbound operations are effective - Striving for innovation and continuous improvement of processes - Delivering the highest level of customer service for key pharmaceutical clients such as Medtronic and Covidien for all returned products and devices - Achieved a CSAT score of 96% consistently throughout tenure - Using SAP to ensure inbound and outbound operations are effective - Striving for innovation and continuous improvement of processes



Mercedes-Benz Customer Assistance Center Maastricht NV

• Netherlands
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Success Specialist

  • Sep 2018 - Jan 2020

  - Post-sale client success and relationship management for Mercedes-Benz and Smart vehicle owners and drivers - Awarded top performer for 2019 - Achieved an individual NPS of 10 consistently throughout tenure - Reached above market targets for case handling time (4.2 minutes) and quality control (96% average) within first 6 months and continued. - Post-sale client success and relationship management for Mercedes-Benz and Smart vehicle owners and drivers - Awarded top performer for 2019 - Achieved an individual NPS of 10 consistently throughout tenure - Reached above market targets for case handling time (4.2 minutes) and quality control (96% average) within first 6 months and continued.



UNDONE

• Hong Kong
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Influencer Marketing Specialist

  • Aug 2017 - Oct 2017

  - Team lead in cumulating master list of over 500+ media moguls (Instagram and YouTube) to foster and maintain effective relationships - Organized and created engaging content with over +10 influencers at a time leading to an average conversion rate of 7.2% for PPC campaigns - Managed complex influencer relationships and contracts resulting in successful social media campaigns - Team lead in cumulating master list of over 500+ media moguls (Instagram and YouTube) to foster and maintain effective relationships - Organized and created engaging content with over +10 influencers at a time leading to an average conversion rate of 7.2% for PPC campaigns - Managed complex influencer relationships and contracts resulting in successful social media campaigns



Spinnaker Watches

• Hong Kong SAR

• Social Media Marketing Specialist

  • Sep 2016 - Jan 2017

  - Cultivated leads and sales through the development of brand awareness and online reputation campaigns (on Facebook, Instagram, and YouTube) - Increased social media lead generation by 36% in 5 months - Managed a monthly budget of USD$7,500 for paid Facebook and Instagram campaigns, generating USD$15,000 worth of business per month - Worked closely with the Marketing Director to increase following on Facebook (+5k followers), Instagram (+15k followers), and YouTube (+500 followers) - Developed and maintained an influencer database that was utilised by the marketing department for digital and marketing purposes Show less



Frank

• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations Intern

  • Jul 2016 - Aug 2016

  - Writing press releases for clients and development of PR campaigns for clients - Conceptualized and aided in the execution of 3 PR events and campaigns for 2 multinational clients - Communicated with external media platforms for clients and had day-to-day contact with clients - Writing press releases for clients and development of PR campaigns for clients - Conceptualized and aided in the execution of 3 PR events and campaigns for 2 multinational clients - Communicated with external media platforms for clients and had day-to-day contact with clients



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Communications Intern

  • Jun 2014 - Jul 2014

  - Monitoring public appearances and coverage of Siemens - Setting up and managing 2 corporate events - Cooperating with external media for all company communication - Creating visual media for internal and external company use - Spearheaded the eco-campaign to contribute to Siemen’s creation of shared value framework - Monitoring public appearances and coverage of Siemens - Setting up and managing 2 corporate events - Cooperating with external media for all company communication - Creating visual media for internal and external company use - Spearheaded the eco-campaign to contribute to Siemen’s creation of shared value framework



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Waitress

  • Jun 2012 - Aug 2013