Business Analyst Quality Assurance

• Sep 2017 - Present

Business Systems Consultant

• Feb 2016 - Jun 2017

Worked on a check deposit application for the client wholesale customers. Wholesale companies in US are mostly benefited by this application, where company users can deposit the checks(received by the company consumers) to their company bank accounts from their desktop or device. Worked on Global Expansion(GE) project to enhance this application and make it available for Canadian companies to deposit Canadian checks. Comprehended business requirements, assessed current workflow and developed system design document. Conducted and facilitated meetings with product owners and key stakeholders for requirement clarification. Constantly assessed the impact of current business processes on users and stakeholders during system design. Analyzed the existing application, collaborated with development team and developed Functional System Design (FSD) document to accomplish business objectives. Co-ordinated with various interface partners, middleware teams and captured data flow details for seamless integration system design. Reviewed the US and Canadian check specs to design the Magnetic Ink Character Recognition (MICR) validation rules for Canadian checks. Comprehended the X9.37 Federal Reserve Bank (FRB) specs for creating and transmitting the deposit file to downstream partners. Acted as a key point of contact for the Business, Testing and other application partners. Created release plan and shared with the Global Expansion project team for project implementation. Comprehended business requirements, use cases, user experience (UX) design, current workflow and developed system design document. Conducted and facilitated meetings with product owners and key stakeholders for requirement clarification. Prepared presentation to address the potential system performance problem and proposed solution to integrate with internal mobile service with supported data points from development team. Show less

Business Systems Analyst

• Mar 2012 - Feb 2016

Comprehended the business requirement and developed detailed system specifications to be incorporated in the client proprietary rating engine called Product Database(PDB) for Legacy, Quantum Auto, Quantum Auto 2.0, Legacy and Quantum Homeowners, Dwelling Fire and Umbrella products. Actively participated in business meetings with state product/business owners to understand the strategic goals of key projects and defined the project scope. Collaborated with Research and Development (R&D) team to design the rate tables and rating algorithm. Developed functional specifications containing countrywide rate tables and rating algorithm to be incorporated in the rating engine. Designed and developed rate tables and rating algorithms for product enhancement projects. Developed functional test cases, performed unit testing, executed system integration functional test cases. Efficiently managed the production queues for rate change filings on daily basis in addition to producing monthly metrics. Created functional test cases and performed functional & regression testing. Investigated over 10+ key production problems, managed tickets in remedy tool and successfully tracked till completion. Orchestrated the recovery process to manually rate over 500+ production policies to return the overcharged premium to customers. Collaborated with offshore and onshore team in weekly meetings to prioritize the on-going assignments and projects. Show less

Software Engineer

• Aug 2008 - Mar 2012

Performed Build and testing for the Business requirement using the client proprietary Rating tools for Personal Insurance, which involved updating Rate Tables and Rating algorithms.Created re-usable tools in excel using macro for the routine operations. Performed Build and testing for the Business requirement using the client proprietary Rating tools for Personal Insurance, which involved updating Rate Tables and Rating algorithms.Created re-usable tools in excel using macro for the routine operations.

Junior engineer

• Jan 2004 - Jun 2004

Worked on Office Management Software for Tejas software. Worked on Office Management Software for Tejas software.