Anna Nyström
Customer Success Manager at Jobylon- Claim this Profile
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English Native or bilingual proficiency
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Japanese Elementary proficiency
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Swedish Native or bilingual proficiency
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Bio
Edwin Andermyr
I have been working closely with Anna in the Customer Success team at QBank and I highly recommend her. I have been reporting directly to her, and she has great leadership skills. She is tremendously customer minded, very open minded and solution driven. She has great communication skills and love to help customers throughout the whole customer’s journey. Anna also has a deep knowledge of SaaS and DAM and has been very pedagogic with me, teaching me everything she possibly could within the field and her existing client base. If you are looking for a talented Customer Success Manager within your business, search no further, Anna would make a great addition to your team!
Edwin Andermyr
I have been working closely with Anna in the Customer Success team at QBank and I highly recommend her. I have been reporting directly to her, and she has great leadership skills. She is tremendously customer minded, very open minded and solution driven. She has great communication skills and love to help customers throughout the whole customer’s journey. Anna also has a deep knowledge of SaaS and DAM and has been very pedagogic with me, teaching me everything she possibly could within the field and her existing client base. If you are looking for a talented Customer Success Manager within your business, search no further, Anna would make a great addition to your team!
Edwin Andermyr
I have been working closely with Anna in the Customer Success team at QBank and I highly recommend her. I have been reporting directly to her, and she has great leadership skills. She is tremendously customer minded, very open minded and solution driven. She has great communication skills and love to help customers throughout the whole customer’s journey. Anna also has a deep knowledge of SaaS and DAM and has been very pedagogic with me, teaching me everything she possibly could within the field and her existing client base. If you are looking for a talented Customer Success Manager within your business, search no further, Anna would make a great addition to your team!
Edwin Andermyr
I have been working closely with Anna in the Customer Success team at QBank and I highly recommend her. I have been reporting directly to her, and she has great leadership skills. She is tremendously customer minded, very open minded and solution driven. She has great communication skills and love to help customers throughout the whole customer’s journey. Anna also has a deep knowledge of SaaS and DAM and has been very pedagogic with me, teaching me everything she possibly could within the field and her existing client base. If you are looking for a talented Customer Success Manager within your business, search no further, Anna would make a great addition to your team!
Experience
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Jobylon
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Sweden
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Aug 2022 - Present
Jobylon is a user-friendly hiring software with a unique focus on stunning job ads to better showcase your employer brand. Jobylon is a user-friendly hiring software with a unique focus on stunning job ads to better showcase your employer brand.
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QBank DAM
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Sweden
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Software Development
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1 - 100 Employee
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Head of Customer Success
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Mar 2019 - Apr 2022
- Identified key opportunities for individual client growth (recurrent pipe reviews)- Encouraged product adoption - Created and highlighted key values - Escalated and uncovered customer issues - Translated needs to business opportunities- Recruited new stars 🤩- Promoted new business growth and revenue by identifying expansion opportunities 🚀- Oversaw and managed customer onboarding- Process owner (CS, SLA, NKI, NPS, Customer Support, Incident Management)- Member of the Management team as Head of CS, where I actively focused on business' mid- to long-term goals (and strategies for achieving them)
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Head of Strategic Projects (Professional Services)
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Apr 2016 - Mar 2019
- Led multi-stakeholder enterprise projects within the SaaS industry 👩💻- Turned digital asset into business value 💫- Implemented DAM/Mediaportals/Pressportals (all together with my team of project managers, frontend Dev and designers)- Implemented integrations to CMS/PIM/Cretive tools/Office/martech tools etc (all together with my team of project managers and full-stack Dev)- Planned, coordinated and delivered projects together with stakeholders from both partners- & customer side- Part of the management team as Head of Strategic Projects (Professional Services)
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Trygg-Hansa
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Sweden
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Insurance
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700 & Above Employee
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Senior Project Manager - Customer Experience/Brand
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Jan 2011 - Feb 2016
- Managed implementation of a new visual identity- Implemented one tone of voice within the organisation (all channels)- Managed several projects Improving Customer Experience and Brand Consistency- Managed vendors/suppliers (where I negotiated price and scope)- Went digital with all written customer letters (new content in 800 unique letters) sent to 1.2 miljon customers / year- Created a digital cross-selling program on customer invoices (up-selling techniques to expans)- Adviced Outbound and Inbound how to communicate and living the brand
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Customer Communication Manager - Strategy, Marketing & Communication
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Jan 2006 - Dec 2010
- Created efficient and thoughtful content published in major print,online periodicals/sites and procurement (B2B & B2C)- Managed to increase customer renewal rates and reduce lapses- Responsible for print budget and cost estimate- Implemented a DAM system (Codan/Trygg-Hansa)- Managed several customer communucation programs and projects
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Campaign Manager / CRM - Leads & Campaign Execution
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Sep 2002 - Dec 2005
- Running campaigns for different segments and brands- Defined campaign goals, tracked and analyzed results- Defined the audience, lead nurturing, and lead scoring
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Education
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2013 - 2013
The George Washington University
Project Planning, Analysis & Control (ESI) -
1999 - 2002
Umeå School of Business, Economics, and Statistics (USBE)
Master of Economics -
1996 - 1999
Lunds universitet
East and Southest Asian Studies, Japanese, 日本語 -
1998 - 1998
岐阜大学
Japanese, 日本語
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