Annand Virk
Product Specialist at Unito- Claim this Profile
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Topline Score
Bio
Credentials
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Jira Fundamentals Badge
AtlassianApr, 2023- Nov, 2024 -
Foundations of Programming: Fundamentals
lynda.comAug, 2015- Nov, 2024 -
Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship
Coursera Verified CertificatesFeb, 2014- Nov, 2024 -
Apple Certified Macintosh Technician
AppleApr, 2012- Nov, 2024 -
iWork
AppleDec, 2011- Nov, 2024
Experience
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Unito
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Canada
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Software Development
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1 - 100 Employee
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Product Specialist
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Dec 2022 - Present
Helping digital workers enable workflows that save them the time they need to focus on their projects. Assisting in the development of our knowledge base to augment self-service options and working with developers to further improve/deepen our integrations by sourcing customer feedback. Helping digital workers enable workflows that save them the time they need to focus on their projects. Assisting in the development of our knowledge base to augment self-service options and working with developers to further improve/deepen our integrations by sourcing customer feedback.
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Genius
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Aug 2019 - Dec 2022
Owning escalations and providing exemplary support service to Apple’s returning customers. Conducting repairs on a variety of Apple devices with efficiency. Assisting in the on-boarding of new teammates and rollout of store level pilot projects. Driving results in productivity and customer service. Had shifted to and excelled at a remote support model during the pandemic. Owning escalations and providing exemplary support service to Apple’s returning customers. Conducting repairs on a variety of Apple devices with efficiency. Assisting in the on-boarding of new teammates and rollout of store level pilot projects. Driving results in productivity and customer service. Had shifted to and excelled at a remote support model during the pandemic.
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YouTube
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United States
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Technology, Information and Internet
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700 & Above Employee
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Content Creator
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Feb 2015 - Oct 2020
Created content around the video games industry that ranged from marathoning games for viewer entertainment via live-streaming platforms, video essays, editorial content and interviews. Created content around the video games industry that ranged from marathoning games for viewer entertainment via live-streaming platforms, video essays, editorial content and interviews.
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Kika Marketing & Communications Inc
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Canada
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Advertising Services
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1 - 100 Employee
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Digital Marketing Manager
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May 2017 - Oct 2017
Developed and executed plans for social media accounts managed by the firm. Worked within government established advertising guidelines to produce high-quality social media content, optimized them for audience engagement. Brands I worked with saw at least a 200% increase in their audience growth and engagement within the first month. Managed the social media accounts for a community project and pop-up village called BUNKR. The village was open for two months and attracted thousands of visitors. Show less
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Annand Virk - Technical Support & Consultation
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Montreal, Quebec
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Owner
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Jan 2015 - Jul 2017
Provided a range of technical support for Apple products to small business and households in the Greater Montreal Area and surrounding regions. Offered training and consultation sessions to keep clients up-to-date with their technology and keep their businesses running optimally. Provided a range of technical support for Apple products to small business and households in the Greater Montreal Area and surrounding regions. Offered training and consultation sessions to keep clients up-to-date with their technology and keep their businesses running optimally.
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Genius
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Feb 2012 - Oct 2013
Took charge of escalations and provided exemplary support service to Apple’s returning customers. Conducted repairs on a variety of Apple devices with efficiency. Assisted in the on-boarding of new teammates and rollout of store level pilot projects.
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Family Room Specialist
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Jan 2011 - Mar 2012
Repaired customer relationships, managed work systems (point of sales systems, servers, etc.) and trained customers on our products in both individual and group settings.
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Specialist
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Jun 2010 - Jan 2011
On-boarded new clients and provided them with premium customer service Apple is known for. Lead workshops on various Apple related subjects/products to prospective clients, hosted personal shopping sessions, and assisted in overnight maintenance of Apple’s high visual standards.
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Microplay
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Dollard-des-Ormeaux, Quebec
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Manager
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Mar 2007 - Apr 2008
Second key to small, but well established video game store. Took charge of merchandise orders, visual display merchandising, customer service and cash deposits. Second key to small, but well established video game store. Took charge of merchandise orders, visual display merchandising, customer service and cash deposits.
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Education
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2005 - 2011
Dawson College
DEC Creative Arts, Literature and Languages, Cinema, Video and Communications
