Senior Language Quality Specialist

• Jun 2017 - Present

-Quality planning, monitoring and management-Client feedback management-Query Management-Quality reports-Quality calls-Vendor performance monitoring and support-Terminology management, creation and maintenance of reference materials-Supplier training, on boarding and tools support-Test translation ownership -Creation of test translation kits -Source content analysis -Language Quality Audits scheduling and coordination-Feeding into improvement plans and off boarding

Social Media Executive | Volunteer

• Apr 2017 - Jul 2019

Language Quality Specialist

• Apr 2017 - Jun 2017

-Language Quality Coordinator (contractor, working remotely from my home office) -Language Quality Coordinator (contractor, working remotely from my home office)

'Self-Employed' Freelance language consultant

• 2016 - 2017

Language Quality Specialist

• 2011 - 2015

I was responsible for quality planning, monitoring and coordination. Some ofmy tasks are listed below. - Create and maintain information in client’s system and Welocalize’s system- Produce quality reports with data obtained from Welocalize’s system- Produce and contribute to client-facing presentations for QBRs- Evaluate LQA results from vendor test translations and choosing the bestcandidate- Provide feedback to client and Welocalize’s account team- Provide on-boarding training to new vendors- Provide tool training to linguists- Provide day to day support for translation vendors and project managers (onquery management tool, translation tools and escalation tool.)- Query management- Assess and give feedback on client style guides and glossaries, processimprovements and automation potential- Author and send mass communication to vendors pertaining to process oraccount-specific changes- Organize and host meetings between translation vendors and 3rd partyreviewers- Provide input on tools and processes upon request- Monitor client review results and follow-up with vendors on projects wherequality expectations are not met- Analyze RCAs provided by vendors and request clarification as necessary- Provide support to vendors with regards to preventive and corrective actions- Define LQA schedules and plans- Analyze LQA scores and follow up with vendors on fails- Manage quality escalations from the client/PMs- Act as cover or backup for Language Program Architect/ Language QualityManager

Italian-English Translator

• 2007 - 2011

- EN > IT translation of technical texts in several fields, mainly highly technicalsoftware.- Machine translation posteditor.- Small videogames translation for portable devices.- Translation software used: Trados, Idiom, SDLX, Catalyst, Passolo.- Other tools: Xbench, Search and Replace. - EN > IT translation of technical texts in several fields, mainly highly technicalsoftware.- Machine translation posteditor.- Small videogames translation for portable devices.- Translation software used: Trados, Idiom, SDLX, Catalyst, Passolo.- Other tools: Xbench, Search and Replace.

Italian-English Translator

• 2006 - 2007

- EN > IT translation of tests in several fields, including hardware and software,marketing, medical marketing, mechanics manuals. - Software testing.- Training of translator colleagues on Trados and other translation tools.- Translation software used: Trados, Catalyst. - EN > IT translation of tests in several fields, including hardware and software,marketing, medical marketing, mechanics manuals. - Software testing.- Training of translator colleagues on Trados and other translation tools.- Translation software used: Trados, Catalyst.

Italian-English Translator

• 2004 - 2007

EN > IT translation of technical and marketing texts in a wide range of fields,including IT, mechanics, electronics, household appliances, videogames usingTrados, Multiterm and several other tools.Clients: translation agencies all over the world. EN > IT translation of technical and marketing texts in a wide range of fields,including IT, mechanics, electronics, household appliances, videogames usingTrados, Multiterm and several other tools.Clients: translation agencies all over the world.

Proofreader

• 2002 - 2004

- Proofreader of medical books in Italian. - I acquired good knowledge of medical terminology both in my mother tongueand in English.- I was in charge of compiling leaflets containing information on medicalservices for a two months project.- Advanced use of English required. - Proofreader of medical books in Italian. - I acquired good knowledge of medical terminology both in my mother tongueand in English.- I was in charge of compiling leaflets containing information on medicalservices for a two months project.- Advanced use of English required.

Translator

• 2001 - 2002

- Technical translation in a wide range of fields, most of all IT and electronicsmarketing texts. - Advanced use of Trados for translation tasks and TMs maintenance - Technical translation in a wide range of fields, most of all IT and electronicsmarketing texts. - Advanced use of Trados for translation tasks and TMs maintenance

Proofreader

• 2000 - 2001

- Videogame proofreader in Italian.- Advanced use of English required. - Videogame proofreader in Italian.- Advanced use of English required.