Sr. Fleet & Ops Manager

• Jun 2021 - Present

Senior Fleet Manager

• Dec 2020 - Jun 2021

➔ Handling the last mile delivery operations ➔ Riders recruitment & onboarding & training & riders assignments required location ➔ Managing multiple B2B vendors ➔ Implement B2B vendor requirements plans and practices to maximum utilization of the fleet ➔ Take care of end to end deployment in fleet operations ➔ Drive & deliver the operational metrics of the hub level ➔ Handling the close operations to monitor the fleets in the city level ➔ Handling the operational hubs… Show more ➔ Handling the last mile delivery operations ➔ Riders recruitment & onboarding & training & riders assignments required location ➔ Managing multiple B2B vendors ➔ Implement B2B vendor requirements plans and practices to maximum utilization of the fleet ➔ Take care of end to end deployment in fleet operations ➔ Drive & deliver the operational metrics of the hub level ➔ Handling the close operations to monitor the fleets in the city level ➔ Handling the operational hubs with the Team size of 70+ Rider’s & 4 TL’s ➔ Managing Riders payout & vendor payout process & payment issues ➔ Prepare the reports to monitor the productivity and costing at city level ➔ Collect feedback on a daily basis and resolve any issues ➔ Recognize top performers and reward accomplishments ➔ Monitoring the team performance to achieve the KRA’s will be the most important ➔ Conduct Team meetings daily and discuss te Show less ➔ Handling the last mile delivery operations ➔ Riders recruitment & onboarding & training & riders assignments required location ➔ Managing multiple B2B vendors ➔ Implement B2B vendor requirements plans and practices to maximum utilization of the fleet ➔ Take care of end to end deployment in fleet operations ➔ Drive & deliver the operational metrics of the hub level ➔ Handling the close operations to monitor the fleets in the city level ➔ Handling the operational hubs… Show more ➔ Handling the last mile delivery operations ➔ Riders recruitment & onboarding & training & riders assignments required location ➔ Managing multiple B2B vendors ➔ Implement B2B vendor requirements plans and practices to maximum utilization of the fleet ➔ Take care of end to end deployment in fleet operations ➔ Drive & deliver the operational metrics of the hub level ➔ Handling the close operations to monitor the fleets in the city level ➔ Handling the operational hubs with the Team size of 70+ Rider’s & 4 TL’s ➔ Managing Riders payout & vendor payout process & payment issues ➔ Prepare the reports to monitor the productivity and costing at city level ➔ Collect feedback on a daily basis and resolve any issues ➔ Recognize top performers and reward accomplishments ➔ Monitoring the team performance to achieve the KRA’s will be the most important ➔ Conduct Team meetings daily and discuss te Show less

Cluster Team Leader ( City Operations)

• Nov 2019 - Aug 2020

Handling Documents & exceptions of unidentified Bags/Tool kits. Managing the city operations with 50+ field- executives Task creation according to the issues. Ensure all tasks assign for the day/shift are completed by the team effectively Completion of all tasks within the TAT time. Collecting feedback on regular basis & resolve the issues from field executives Taking care of vehicle damages and isuues to make vehicle into booking mode . Training to the Executives every… Show more Handling Documents & exceptions of unidentified Bags/Tool kits. Managing the city operations with 50+ field- executives Task creation according to the issues. Ensure all tasks assign for the day/shift are completed by the team effectively Completion of all tasks within the TAT time. Collecting feedback on regular basis & resolve the issues from field executives Taking care of vehicle damages and isuues to make vehicle into booking mode . Training to the Executives every weekend on TAT time SLA breach. Training new onboard Executives on working process. Handling Client complaints to maintain high booking levels. Monitoring the receiving process and guiding the Executives. Responsible for work distribution and follow up with Field Executives Responsible for Revenue Growth to the company. Maintaining the inventory stock on daily basis with proper reporting Ensuring that the branches focus on Safety, Quality, Customer?s service & profitability. Aided in extracting proper efficiency from the executive Successfully achieved two peaks Show less Handling Documents & exceptions of unidentified Bags/Tool kits. Managing the city operations with 50+ field- executives Task creation according to the issues. Ensure all tasks assign for the day/shift are completed by the team effectively Completion of all tasks within the TAT time. Collecting feedback on regular basis & resolve the issues from field executives Taking care of vehicle damages and isuues to make vehicle into booking mode . Training to the Executives every… Show more Handling Documents & exceptions of unidentified Bags/Tool kits. Managing the city operations with 50+ field- executives Task creation according to the issues. Ensure all tasks assign for the day/shift are completed by the team effectively Completion of all tasks within the TAT time. Collecting feedback on regular basis & resolve the issues from field executives Taking care of vehicle damages and isuues to make vehicle into booking mode . Training to the Executives every weekend on TAT time SLA breach. Training new onboard Executives on working process. Handling Client complaints to maintain high booking levels. Monitoring the receiving process and guiding the Executives. Responsible for work distribution and follow up with Field Executives Responsible for Revenue Growth to the company. Maintaining the inventory stock on daily basis with proper reporting Ensuring that the branches focus on Safety, Quality, Customer?s service & profitability. Aided in extracting proper efficiency from the executive Successfully achieved two peaks Show less

Fleet Manager

• Feb 2019 - Nov 2019

Managing a team of 100-200 Pickup & Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiencies assigned at an individual level. Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/ field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup & Delivery… Show more Managing a team of 100-200 Pickup & Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiencies assigned at an individual level. Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/ field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup & Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. First mile and Last Mile Operations Operational Efficiency and Strategic Planning Cost Analysis - Planning for Incentives, Assuring MG loss to zero Order Fulfilment, Logistics and Positive Customer Experience Ensuring Flawless delivery Service to Customer People Counselling, Training and Motivation (Improving Metrics and Compliance) Compliance of Hub Metrics Frequent Field Visits. Responsible for Realtime calls in all OPS Related Issues Working Dashboards Include OPS, Fulfilment, CMS and Cash Management Ensure excellent customer experience by solving order-level escalations.

Senior Executive

• Aug 2016 - Feb 2019

Acting Team Leader

• Jan 2015 - Aug 2016

Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds. Led team of 50 members while providing exceptional customer service. Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Established open and professional relationships with team members which helped resolve issues and conflicts quickly. Measured customer support success with clear metrics to attain 100% of… Show more Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds. Led team of 50 members while providing exceptional customer service. Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Established open and professional relationships with team members which helped resolve issues and conflicts quickly. Measured customer support success with clear metrics to attain 100% of goal. Optimized customer support by establishing collaborative service environment. Built strong relationships with customers through positive attitude and attentive response.

Executive

• Jun 2014 - Jan 2015