Director of Product Strategy and Special Projects

• Jun 2023 - Present

Sales Manager

• Aug 2018 - Sep 2023

Managed sales activities, exceeding business goals, and accelerated long-term revenue growth. Developed strategic initiatives with internal and external stakeholders with a focus on developing new services and processes. Identified, tracked, and interpreted key performance metrics of customer journey. -Increased average revenue per user by 80% by streamlining rental space service based on customer research. Developed service strategy, customer experience, marketing plan, sales process… Show more Managed sales activities, exceeding business goals, and accelerated long-term revenue growth. Developed strategic initiatives with internal and external stakeholders with a focus on developing new services and processes. Identified, tracked, and interpreted key performance metrics of customer journey. -Increased average revenue per user by 80% by streamlining rental space service based on customer research. Developed service strategy, customer experience, marketing plan, sales process, and operations, Led team to manage continual service improvements. Increased rental income from 1/5th of recurring revenue to 1/3rd. -Initiated and facilitated 50+ educational conversations for live webinar audiences, Developed format, and built CRM tracking, resulting in 1500+ new leads. -Founding member of Tools of the Trades, a hybrid conference designed for makers by makers, focused on connecting artisans to business resources, supporting 500 small business owners across the Philadelphia region. -Delivered PR brand message as main spokesperson for TV interviews (NBC10, FOX29, ABC6), large-scale events, live streams, and social media.

Assistant Sales Manager

• Oct 2017 - Aug 2018

Created, organized, and executed partnership events to engage students, educators, partners, professional organizations, and city officials -Partnered with Jefferson University’s Health Design Lab for a hack-a-thon; developed process and led team of 12 engineers and designers build innovative medical prototypes within a 12 hour span

Member Sales Representative

• Nov 2016 - Sep 2017

Launched sales department by defining the sales funnel, writing sales playbook, and training a team of 10 tour guides in consultative selling; increasing conversion rate from 7% to 35%

Assistant Manager of Member Services

• Jan 2016 - Nov 2016

-Solved customer issues and advised over 800+ customers in real-time relating to billing, entrepreneurship, and project obstacles -Coordinated 30+ events targeting member engagement and promoting partnerships

Project Team Member

• Aug 2015 - Aug 2015

Assisted the team in preparing for their first large promotional exhibition by writing copy, designing pamphlets and display posters, re-branding key phrases, and writing and designing a promotional children's book communicating our company's mission. During the event I helped coordinate the execution of exhibition and greeted families and potential donors. Our efforts raised $30,000 to positioned the company for further growth. Assisted the team in preparing for their first large promotional exhibition by writing copy, designing pamphlets and display posters, re-branding key phrases, and writing and designing a promotional children's book communicating our company's mission. During the event I helped coordinate the execution of exhibition and greeted families and potential donors. Our efforts raised $30,000 to positioned the company for further growth.

Assistant Manager

• May 2007 - Aug 2014

I worked as a seasonal employee starting the summer of 2007 as a cashier/food server until being promoted to Assistant Manager in 2013-14. Day to day I managed 25 seasonal staff and served as expediter at high end grill, processing more than 500 orders daily. During this summer I developed a new inventory tracking system leading to reduction of task time by 40% and the most accurate numbers since the grill's opening in 1999. This inventory system was adopted by upper management and… Show more I worked as a seasonal employee starting the summer of 2007 as a cashier/food server until being promoted to Assistant Manager in 2013-14. Day to day I managed 25 seasonal staff and served as expediter at high end grill, processing more than 500 orders daily. During this summer I developed a new inventory tracking system leading to reduction of task time by 40% and the most accurate numbers since the grill's opening in 1999. This inventory system was adopted by upper management and still utilized. This system allowed us to identify of slow-moving items and improve the marketing to our members, leading to improved sales and waste reduction as informed by our new inventory system. Show less I worked as a seasonal employee starting the summer of 2007 as a cashier/food server until being promoted to Assistant Manager in 2013-14. Day to day I managed 25 seasonal staff and served as expediter at high end grill, processing more than 500 orders daily. During this summer I developed a new inventory tracking system leading to reduction of task time by 40% and the most accurate numbers since the grill's opening in 1999. This inventory system was adopted by upper management and… Show more I worked as a seasonal employee starting the summer of 2007 as a cashier/food server until being promoted to Assistant Manager in 2013-14. Day to day I managed 25 seasonal staff and served as expediter at high end grill, processing more than 500 orders daily. During this summer I developed a new inventory tracking system leading to reduction of task time by 40% and the most accurate numbers since the grill's opening in 1999. This inventory system was adopted by upper management and still utilized. This system allowed us to identify of slow-moving items and improve the marketing to our members, leading to improved sales and waste reduction as informed by our new inventory system. Show less

Customer Service Representative

• Jan 2011 - Jan 2013

Provided front desk coordination of member services (scheduling, answering prospective customer questions, handling member issues) while ensured a welcoming atmosphere. Became a marketing intern in summer of 2013, analyzed customer database and provided suggestions about customer behavior to upper management. Provided front desk coordination of member services (scheduling, answering prospective customer questions, handling member issues) while ensured a welcoming atmosphere. Became a marketing intern in summer of 2013, analyzed customer database and provided suggestions about customer behavior to upper management.