Experience

Myaa AI

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Virtual Assistant/Customer Support Specialist/Inbound or Outbound Sales Professional

  • Feb 2013 - Present



Remote Staff

• Australia
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Specialist/Appointment Setter

  • Jan 2013 - Present

  Advising new or existing businesses on how to advertise their business.Assist business owner/companies in expanding their businessSetting up appointments to companies who are willing to advertise for business expansionPerform cold called calls to generate business Strategic Consulting, including alternative advertisement & sales strategy development. Advising new or existing businesses on how to advertise their business.Assist business owner/companies in expanding their businessSetting up appointments to companies who are willing to advertise for business expansionPerform cold called calls to generate business Strategic Consulting, including alternative advertisement & sales strategy development.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Consumer Banking Specialist

  • Feb 2010 - Dec 2012

  Responsible for resolving customers concerns, complaints and inquiries by offering resolution like suggesting right product and services as well as options to attain excellent customer experience.Evaluated individual account situation, then developed strategic plan for generating business.Formulated scripts for products and services in order to have a customer informed decision.Collaborated to colleague and come up with the best resolution to customers concerns.Selected to learn new computer word-processing systems due to previous systems experience.



ICT Group Inc/Sykes

• Customet Service Representative /Financial Account Specialist

  • Sep 2005 - Jan 2010

  Leading BPO to provide outsource services to companies.Perform cold-called customer to generate business.Redesigned scripts to improve sales revenue.Sold credit cards, card and car insurance. Also open up new accounts including checking, savings and loans.Maintained customers accounts and resolved problems that arose.Assist customer's inquiries and complaints to existing products and services and provide resolutions or alternatives to exceed customer's expectation.Chosen to learn new computer and word-processing system.



Vision X Inc

• Sales Associate/Telecommunication Service Representative/Customer Service Specialist

  • Feb 2004 - Aug 2005

  Perform cold-called customer to generate business.Redesigned scripts to improve sales revenue.Sold credit cards, card and car insurance. Also open up new accounts including checking, savings and loans.Maintained customers accounts and resolved problems that arose.Chosen to learn new computer and word-processing system. Perform cold-called customer to generate business.Redesigned scripts to improve sales revenue.Sold credit cards, card and car insurance. Also open up new accounts including checking, savings and loans.Maintained customers accounts and resolved problems that arose.Chosen to learn new computer and word-processing system.



Club Panoly Resorts in Boracay

• Telemarketer/Appointment Setter

  • Jul 1999 - Dec 2002