Customer Service Representative Team Leader

• Dec 2021 - Present

Client Account Support

• Jul 2017 - Dec 2021

At Utilize, we can manage all of your business IT support requirements or complement the role of your in-house IT department. We support hundreds of SME networks across the South East using 24/7 server monitoring and respond when a fault occurs. A dedicated account manager is always at hand to help analyse performance and plan for the changing needs of your business.Unlike some of our competitors, we prefer to offer most of our IT support features as standard with every contract. All of the following are included regardless of the support level you choose-• Fixed monthly costs for easy budgeting• Unlimited remote and onsite support• Accredited engineers• Rapid response and fix times• Liaison with third party vendors• Customer portal live feed information• Dedicated account manager• 24/7 monitoring – self-healing automationUtilize has the resources, the accreditations and the passion to deliver the best IT support you ever thought possible. Visit us in our Romford headquarters to see how we do it. We don’t just understand IT – we understand business too. Ask for customer references and see how our experience, quality of service and dedicated account management have helped other organisations like your own reduce cost and boost productivity.Recent updateSee all See all recent updatesImage accompanying recent updateGreat to have 8 Likes 3wCompany detailsWebsitehttp://www.utilize.co.uk HeadquartersRomford, Essex Year founded1997Company typePrivately HeldCompany size51-200 employees SpecialtiesIT support, Network support, Network & internet security, IT project delivery, Virtualisation, and Cloud, Cybersecurity Show less

Project Coordinator

• Feb 2016 - Dec 2016

Responsible for Scheduling and Logistics, Finance, Process improvements and administration for the O2 WiFi Delivery team. Responsible for Scheduling and Logistics, Finance, Process improvements and administration for the O2 WiFi Delivery team.

Account support

• Feb 2015 - Oct 2015

Corporate Business Development/Support Manager

• Mar 2014 - Jan 2015

As an independent IT security specialist, Caretower provide comprehensive solutions to individual problems, thus allowing our recommendations to be unbiased. Following over 10 years consistent business growth, Caretower has reached the position of market leader in network security and protection. With a capacity to design and implement business ready solutions and a management team committed to customer satisfaction we have fortified our position as one of Europe’s leading Value Added Resellers. I work with our Corporate team, pre-sales and vendors/distributors in delivering an additional level of resource to our clients. I assist in organising meetings, WebEx, Webinars, Demonstrations, POC’s, writing and creating marketing campaigns and providing information on solutions/services or compatibility independently and agnostically.As part of my BDM role, marketing and promotion has become a more involved part of my role. Within a team of two, we are responsible for writing and creatives on regular campaigns. Using; adobe creative Suite; Photoshop, Illustrator, Acrobat and INDesign and Dotmailer. Show less

Account Manager - Mid-market

• Nov 2012 - Jan 2015

Responsible for Account managment and new business of mid-sized business in the UK.

Account manager

• Feb 2012 - Aug 2012

Advertising sales role where I honed my skills within a new industry including working on New Statesman and Utilities within the emerging markets. Advertising sales role where I honed my skills within a new industry including working on New Statesman and Utilities within the emerging markets.

Account Manager, Public Sector

• Jun 2011 - Feb 2012

SAAS SDE Manager

• Nov 2007 - May 2011

Sales Development Executive at Messagelabs which developed into a managerial role within 6 months. I headed up and recruited, developed and trained a team of 8 telemarketers within the 'Sales Academy' who then progressed and promoted into the sales team of MessageLabs and then, Symantec. I worked with our Global team of Sales Dev managers in creating a program of training and support across the Academy. I worked closely with our internal sales team and both internal and external marketing teams to develop strategies to enable better Lead generation, lower rejection % and higher conversions. Show less

Sales and Marketing

• 1999 - 2007

The UK's largest wholesaler of DVD, CD and merchandise. Also, home of the Vipco label. I was responsible for sales and marketing within the Audio department. I headed up the team and trained and developed all future members. I was the sole responsible for all marketing literature and material, later website, for the Audio department. The UK's largest wholesaler of DVD, CD and merchandise. Also, home of the Vipco label. I was responsible for sales and marketing within the Audio department. I headed up the team and trained and developed all future members. I was the sole responsible for all marketing literature and material, later website, for the Audio department.